Quote for Faucet and Cistern Repair
The good news is that they came quickly. The rest is bad news. The Bosco guy quoted me $1000 for repairs that I was able to do myself for $5, a few hours and some free advice (YouTube!). Bosco were insisting on replacing the kitchen faucet, when it only needed a (free from Moen via my local hardware store) replacement cartridge, and replacing an entire cistern mechanism when it just needed a new flapper ($4).
Their logic was they could fully guarantee the work if they replaced these items. That may be sound logic for them, but not for customer care. I thought they were there to help me - it felt more like I was there to help them.
Oh, actually it cost me $79 because they charged me $75 for the quote.
Proceed with caution.
- Approximate cost of services:
- $1,000.00
- Company Response
I am sorry to hear you had a frustrating experience with our company. I would personally like to speak with you and win you back as our future customer. Please email us at info@mybosco.com Sincerely, The Bosco Team