Landmark Home Solutions

Windows & Doors Installation & Service
Hamilton ON L8E 2X1
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Reviews for Landmark Home Solutions

Average customer rating:
8.1 10 (417 reviews)

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Private User
Private User
0 reviews Bainsville, ON
10/10

Windows

Windows were installed on a cold winter's day. The men were totally wonderful and took their shoes off at the door every time they went back and forth to the van. They covered my sink and taps and put a cloth on the floor to minimize scraps getting spread around the house. They did a good job of cleaning up after with a shop vac.
They did each window one by one and were done much faster then I expected. I am very happy with my lovely new windows and, because they are triple-pane, I no longer hear the trucks on the highway, an added bonus!

Approximate cost of services:
$600,000.00
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Company Response

We're so so happy to hear this! Please let us know if we can help with anything else it's been a pleasure

Private User
Private User
0 reviews Port Colborne, ON
8/10

Front Door & 2 replacement windows

Great customer service. Amazing quality of products. You definitely get what you pay for. Very hapoy with the end result

Approximate cost of services:
$6,000.00
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Company Response

We're so happy to hear you love the product and we're pleased with the end result. Please let us know if we can help with anything else & happy new year :)

Private User
Private User
0 reviews Wasaga Beach, ON
10/10

Installing new windows

Called to make the appointment. Reminder the day of installation. Called to say they would be here in a half hour. Arrived and got to work immediately. Finished very quickly and left the area spotless. They were Covid conscious throughout.

Approximate cost of services:
$4,975.00
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Company Response

Thank you so much for taking the time to write in we love hearing from happy customers. Please let us know if we can help with anything else. Happy new year

pamstrader in ST CATHARINES
pamstrader in ST CATHARINES
2 reviews , ON
10/10

Windows

Absolutely wonderful experience from start to finish.
I would definitely recommend them and look forward to having some more windows put in.
Thank you everyone!

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much for the kind review, always great to receive this kind of feedback! We look forward to helping you with your next project, please don't hesitate to let us know if we can help with anything else.

Peter R
Peter R
1 review Hamilton, ON
6/10

Windows in Stoney Creek

Had windows and sliding door replaced. Screwed up measurements on front window another 4 weeks of waiting. Was lured with the promise of some compensation for the inconvenience but that was all a non truth
and still some spray foam insulation on the flashing around my new sliding door after i was promised it would be removed

I would think twice before I use them for the rest of my project

Approximate cost of services:
$9,500.00
1 of 1 people found this review helpful.
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Company Response

I'm very sorry to hear you are and have been running into issues. I'd be happy to look into this for you but I will need some more information. If you'd like to send me an email at info@landmarkquality.com I will definitely follow up with you. Thank you for your patience

pamila.bafht
pamila.bafht
0 reviews Durham, ON
3/10

WIndow & Doors install

Door/ window Leaking, window frame incomplete. Reported issues with email, received F/U email saying someone would get in touch with me for repairs ... also sent pictures, no followup.
Still not resolved
They took old windows and doors after being told not to take them.
Was told staff were sick and getting COVID test, then they showed up to pick up their supplies.... This was a huge concern.

Still have some of our old storm window frames in out trees. Once they were asked on second day again not to take they left where they fell..

Approximate cost of services:
$30,000.00
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Craig
Craig
0 reviews Windham Centre, ON
10/10

Windows and a door replaced

Windows and a door replaced yesterday. Workers came early and were very quick with the removal and install. Checked everything over before they were done and all looks great. Windows so clean and clear could hardly tell if there was glass in the frame. Caulking and seals all good. Great job.

Approximate cost of services:
$11,000.00
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Company Response

We're so happy to hear the job went by quickly and painlessly! We hope you enjoy the new windows and please think of us for any updates in the future! Thanks again for your great review

Private User
Private User
0 reviews Kingston, ON
5/10

Window replacement

The window seal (caulking) has cracked all around the three bedrooms windows. The windows also move slightly.
At first look the yard appeared to be cleaned after the work was complete but we have found screws, broken glass, and pieces of hardened insulation in the yard.

Approximate cost of services:
$10,000.00
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Company Response

Thank you for taking the time to write in about your experience with us. First, we are very sorry to hear that the yard was not cleaned up properly and that there are some issues with the windows. I would love to assist you further but I will need some more information to pull up your customer file. If you could please email us at info@landmarkquality.com or call us at 1-866-355-3332 and we'd be more than happy to take care of this for you. Thank you again for your review and we hope to get this rectified for you

Private User
Private User
0 reviews Orangeville, ON
10/10

New windows

The company was great to work with!! They met our special needs.
The worker was here early and did a fantastic job!
We are thoroughly happy with this company and I would recommend them to anyone!!!!!

Approximate cost of services:
$45,000.00
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Company Response

Thank you so much for the fantastic review and for sharing your experience with us. If there is anything we can help you with in the near future please don't hesitate to give us a call.

P.McC83
P.McC83
1 review Oshawa, ON
0/10

Poor Install + Poor Product + Abysmal Warranty Service

In July of 2020, we decided to replace the original single pane windows in our 90-year-old home. It was down to this company and one other. Despite my wife's objections, I chose this company due to the foam-filled frames hoping for better insulation capabilities. Windows were installed on October 19th & 20th.

1st issue - poor install. Subcontractor. Zero accountability. Comes from Hamilton to Oshawa. Tries to replace 13 windows and a door in 2 days. Day one was the demo and rough install of the windows. I work late and can't really tell if there are any issues in the dark but nothing jumps out. Day 2 same situation. The contractor takes us to one window to go over the functions vs going over every window. I sign the completion paperwork without going over every window (my biggest mistake) contractor filled out the paperwork that I was supposed to fill out.

2nd issue - poor warranty service. When the windows were first put in I had been working overtime and hadn't gone over the installs thoroughly. 2-3 weeks later we are cleaning the windows. Using the tilt-in feature one of the window panes cracks and breaks as I set it down to clean. Used Landmarks online warranty claims process we submit our claim. Do not hear anything for 3 weeks. Tried calling and left messages to the warranty department. Did not hear anything for weeks. Finally, I drove from Oshawa to the address in Hamilton. The address is a call center and not an administrative or manufacturing office. Nevertheless, I waited about 2 hours to talk to a manager of some sort. Takes my info and verifies my online claim status. 3 weeks later a get a follow-up call from the manager. I tell her I've never heard anything from their service department. Takes another 3 weeks to finally get a person on my house to actually replace the broken window. They forgot about all of the install issues.

Poor caulking with gaps and air bubbles on windows and doors.

Left huge chunks of old caulking from the old window without trying to remove it and caulked around it.

Nail holes in the door frame because they didn't have the properly sized trim.

The door handles were brushed nickel but the hinges were black.

Didn't finish the walk-up attic windows. Left bulging expansion foam and uncut shims

They came in November and it's now August of 2021, have not heard back about correctly installing the door. Still have nail holes and gaps in caulking from the poor install.

3rd Issue - low quality windows. The windows are double-hung sliders. The upper sliders have little plastic stops to use as a safety stop feature. 3 have broken because they are thin, tiny pieces of plastic.

4 of the upper sliders drop about 1/4-1/2" when you open the latches to open a window making window closing operation a two-handed process of pushing up with one hand and down with the other hand.

Windows are extremely drafty. During the winter the whole windows would fill up with condensation, we had to turn off the humidifier on our furnace. This was never an issue with the old windows. This is an issue of warm air meeting the cold air. The weatherstripping around the windows is extremely low quality. I can feel the cold when walking past the windows.

My only hope now is to win a small lottery to replace these drafty faulty windows. I spent just over 22,600 on low-grade products all around. I could have saved 5,000 by going with the other company. For 20,000 I could have gone with higher-end fibreglass frame windows.

No point in having a warranty if they never service and are impossible to get. Poorly run, poorly managed, and poorly built.

Approximate cost of services:
$22,600.00
3 of 3 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Landmark Home Solutions

Landmark Home Solutions have been supplying comfort and peace of mind to homeowners across Ontario since 1987. We’re proud to offer one of the most energy efficient windows available on the market today that offers homeowners a significant return on investment all while being backed with the strongest warranty in the business today!

We’re part of the Canadian Standards Association (CSA) and the Better Business Bureau, and in all the years we’ve been in business, we’ve never had an unresolved complaint. We’re members of SAWDAC (Siding and Window Dealers Association of Canada) and make sure that we meet their membership criteria, code of ethics and sign an ironclad five-year workmanship guarantee statement.

We’re also proud to say that our windows are Energy Star certified. As you probably know, the international Energy Star symbol is a simple way for consumers to identify products that are among the most energy-efficient on the market. We also offer financing through TD Canada Trust, ensuring that our customers have a trustworthy partner too.
Based in St. Catharines, Ontario,

Landmark Home Solutions is proud to represent our Canadian heritage in all that we do. Our windows are made right here, so you know you’re getting the best quality windows in the world.

CATEGORIES
Windows & Doors Installation & Service and Gutters & Eavestroughs
PRODUCTS
Factory Direct Energy Saving Vinyl Replacement Windows, Entry doors, Patio/garden doors, Eavestroughs, Eavestrough Protection Systems, Green Energy Attic Barrier
SERVICES
Manufacture, Sales, Installation
BRANDS
CSA & Energy Star Approved Custom made Factory Direct by Landmark Home Solutions
STYLES
All makes and styles. Landmark Home Solutions can accommodate all needs and styles in any type of window required
SPECIALITIES
Landmark Home Solutions specializes in providing homeowners across Ontario with custom made, fully lifetime warranted energy efficient windows.
WEBSITE
http://www.landmarkquality.com/
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
160
PAYMENT METHOD
Financing (including 0% interest & no payments for a year) Cash, Cheque, Visa, Master Card, AMEX
MEMBERSHIPS
BBB, Siding & Windows Dealers of Canada, Energy Star Partner, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Non-pro rated
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.