The staff were all excellent from start to finish. We live in Ontario and own the Calgary townhouse where the installation took place, so we had to rely on Old West completely. They came through beautifully.
The frame of the window had been bent by a previous tenant and we were not aware of the damage until winter had set in and the winter winds began to blow through the frame. The sales lady expedited the procurement and installation, and the work was done quickly during one nice day and the installers cleaned up after themselves. Because the threshold was worn and showing signs of decay, they went ahead and replaced it at no extra charge during the installation.
We cannot praise their service enough, especially the sales lady; she communicated clearly and often with us and also stayed in touch with the tenant to ensure a smooth, convenient installation. She was extremely knowledgeable about the technical details and the installation and she clearly answered all question and made excellent suggestions such as the foot lock for security.
We highly recommend them to anyone who needs windows or doors.
Thank you Old West.
- Approximate cost of services:
- $2,400.00
- Company Response
Hi Bob, Thank you for taking the time to write a review on Old West. Shauna , our sales lady, and our installation crews, will go the extra mile to make sure all of our customers get the best service possible. Rick & Cory