Superior Cleaning of my home...
I hired Mona cleaning as my brother has used them for many years. After many changes of appointments (due to both sides), they finally arrived. This was for the "Superior Cleaning". Two women spent four hours in my house. Upon the "walk through" I didn't notice the skipped parts. The backsplash behind my stove, the kitchen floor, all the cobwebs around the ceilings, my fireplace hadn't been touched. There was a lot to do, which is why I hired a cleaning company to begin with. As I was walking up my basement stairs into the kitchen I saw all sorts of cobwebs under the kitchen table.
So, no, I would never hire this company again, and no, I would never recommend them.
I did ask for a refund and was instead offered two more hours of cleaning. They couldn't accommodate my hours, so that was never arranged.
This was my first experience with having someone clean my house.
Not impressed, quite the opposite actually.
- Approximate cost of services:
- $361.00
- Company Response
Dear Client, we are very disappointed to hear this as we try our very best to accommodate each of our clients request. We would have liked the opportunity to redeem our services as mona’s cleaning is guaranteed, meaning if a client is unhappy with the job done we would come in and reclean the areas that they were dissatisfied with. Attempts were made to book in a reclean with you, however we were awaiting a date that suited your schedule. We are more than happy to come in and reclean the areas, please let us know a date that works for you.