Flagstone overlay on existing conrete walkway and steps
We hired Heritage Stone Facing in the summer of 2010 because our existing pattern concrete steps were a complete eye sore. We particularly specified that we wanted the problem corrected with one of the steps in particular; which was higher than the rest. This was a safety issue for us as well as esthetic. We were assured by Kevin that the problem would be corrected and he would personally oversee the work himself. Unfortunately, this did not happen. We are still left with the problem of having a step that is too high compared to the lower step. After only 4 winters, our flagstone is showing signs of much needed repair. We are having issues with cracking mortar and chipped mortar and stones heaving from the sides of the house as a result of the harsh winter that we just had. I was able to contact Kevin in late spring of this year regarding these issues, he assured me that he would make any repairs necessary since he would be in the neighborhood doing another job. I communicated with him on several occasions and eventually he sent one of his men out to begin repairs on the issues we were having. Any company worth it's salt will stand by their workmanship and commit to customer service. I wish Heritage Stone all the best and continued customer service.
- Approximate cost of services:
- $5,700.00