Granite Worx

Granite Worx (Calgary) installed quartz in our newly renovated kitchen. First note, if you go to Lowes or Rona for your countertop, you will still end up at Granite Worx.

The final product has just barely met our expectations, and the experience as a whole was the most disappointing thing in our entire kitchen renovation. Specifically, I found the Production Manager difficult to deal with; having to defend myself and our concerns rather than being reassure they were legitimate.

Pre-install, we got a call thanksgiving Saturday that the product we paid for (and Granite Worx had already been to our house to template for), was out of stock. In order to still have our original install date the following week, and keeping in mind we had no sink or counter at the time, we rescheduled our Thanksgiving Saturday plans to run around Calgary trying to find another product we liked. We found one and relayed the message back to Granite Worx. The following Tuesday I personally had to call Granite Worx myself (no they did not call me) to find out that they were able to “Squeeze” (their words) our order into the original product after all. We received not a single apology from Granite Worx after ruining my family’s Thanksgiving Saturday.

Following the install I had to battle the production manager over a few concerns we had. In the end, they sent a tech out to resolve most of the concerns and I am only left with one odd colored spot I can live with (more a Caesarstone manufacturing defect) and a small dip/gouge in the bottom end of our countertop that hopefully only I will be able to notice.

I would not recommend this place based mainly on the lack of customer respect and the unnecessary stress. Again, be careful because they hold the Rona and Lowes contracts in Calgary. There are plenty of other great Quartz installers in Calgary whom provided me reasonable quotes and I am certain would value you and your time more respectfully. Adding new countertops to your home should go a lot smoother than our experience with Granite Worx.