A few years ago, I hired Claxton Gates to remove a supporting wall between our kitchen and family room. Michael came by and talked us through what he would do, explaining our options. He was there for all the work and did a great job - in a few days, the wall was gone, the mess gone, everything nicely finished.
More recently, having moved to a new house, I had Michael quote on another job. He gave a fair quote but the timing didn't work out so I didn't hire him. Next time, I will wait because my experience with the contractor I did hire wasn't nearly as good.