Copper roofing - punctured my shingles!
Royal York Roofing did a very nice looking copper roof on the turret of my house. The service was very good, the neighbours were complimentary ... I felt like a winner. Royal York even called me to offer a $20 gift certificate for my favourable Homestars review!
Then a few months later I noticed water stains appeared on the brick below the gable. On closer inspection, we were stunned to find a half dozen circular punctures right through our shingles and membrane underneath. Turned out their subcontractor had not installed their working apparatus properly using jacks on planks, but nailed right into the roof itself. Talk about crazy! Royal York acknowledged the screw-up and replaced the shingles, but the problem only got moderately better. I had someone else replace the entire roof section at my own cost, and the problem went away. So not sure these guys have proper quality control. Don't recommend.
- Approximate cost of services:
- $5,000.00
- Company Response
Dear Customer,
Although your original Homestars review was "favourable", we've never asked for it to be such. We ask our customers to write a review after each job. If they do write one, we used to send a small gift certificate as a token of appreciation for the time taken. We do thank you for your review as well.
When you reported the problem with punctured shingles we attended the property and replaced them (just three pieces of shingles). We also explained, that those tiny punctures did not cause the leak as the ice & water shield membrane and asphalt shingles were self sealing. Moreover, the punctures were caulked.
Also, it was fairly obvious where the leak was really coming from. It was through the area where your shingle roof met clay tile turret. The contractors who did your shingle roof did not know how to work with clay. They damaged your tiles and were unable to replace old step flashings. There were finger size holes and gaps all along the connection. This explains why the shingles replacement did not fix the problem.
We presented to you the pictures of your step flashings and clay tiles and explained the situation. It was us who suggested to replace the roof section entirely to fix the issue. We still have those photos. Unfortunately, we can't post them as Homestars does not provide such an option.
We were contracted to install new copper roof to your turret and we are proud of our workmanship quality there. We took full responsibility and fixed the minor damage to the shingles caused by scaffolding setup. However, we can't be responsible for the rest of the roof that was installed by other contractors.
Sincerely,
Royal York Roofing Management