From first contact, tearing down of old fencing, setting posts, and erecting new fence everything was exceedingly well done. The company appears to use separate crews for each phase so you are getting skilled workers. They were careful of the property and did as little damage/mess as possible. (Postholes were made with 3PH tractor mounted auger) Every single worker was polite, respectful, and worked diligently. No wasting time. No money was due until completion of the job - including removal of old material. Cleanup was very well done not only of work area, but the area where the old fencing was piled. Have no problem recommending this company to anyone if all workers are like the ones who dealt with this fence (8 in total, plus the sales manager) Fence removed and posts set one day, fence and gates rebuilt the next, old stuff removed following day.
Follow-up
on 19 Dec 2011 I contacted the Sales Manager (Alon Zamdvaiz) to ask what I can do about the 2 X 4 that is coming loose from the wall. Since this is a down time of year, I was not expecting a reply until after the holidays at the earliest. BUT not even 2 hours later I rec'd an e-mail from him stating that he will do what he can. His Office Manager (JoAnne Guest) also responded with an e-mail and said the person looking after repairs is on vacation until late Dec but she will have him look after my repair in early Jan. What I had expected (whenever) was them hopefully telling me how to go about fixing this problem myself especially since that is what I had actually asked for. To have Alon and JoAnne tell me that Can Do will fix this problem is totally above and beyond, and very much appreciated. Alon also stated (in a follow-up e-mail) that he promises that whatever happens this will get done, and to be in touch when resolved. This company deserves all the kudos I can possibly give. I had done my research, checked references, was more than satisfied with everything before, and during, and that verdict has not changed. I will gladly continue to refer them to anyone.
Karma
- Approximate cost of services:
- $4,500.00
- Any advice to offer fellow homeowners facing a similar project?
- If neighbors are involved make sure you keep written details of all contact made with each. Do NOT rely on handshake, or word of mouth, or you may find one ranting for no reason other than a coverup for not wanting to pay their fair (and legal) and agreed on share leaving you to foot the entire bill or take them to small claims court.
- Company Response
Appreciate the feedback