Fencing for our house and 3 neighbours
Via our neighbours, we arranged to have the fencing on our properties removed and replaced. The fence itself is great - no issue with the quality of the end product. Big issue was with communications, or lack thereof. We had been informed that we would be notified when the installers would arrive - and we were not - they just showed up one day. We had some removal and prep work we were going to do with regards to a shed by the fence, and as such were not able to. We asked about the potential for Can-do to demolish and remove the shed, and were told we would hear back on the weekend - which we did not. We did not hear about when they would return to install the fencing itself - again they just showed up. As a result of not hearing back about the shed, we were unable to get it done before the fence went up, which made things much more difficult. The overall clean up was adequate, but not great - we expect workmen to treat the jobsite as if it were their own home and that was not the case.
So - good quality fence, terrible communications. Price was about on par with what would be quoted from other firms. Our sales person for this work was Samer at Can-do.
Price shown is for our share of the overall work - about 116 linear feet
- Approximate cost of services:
- $2,500.00
- Company Response
Grateful for you sharing your experience, glad the product and final result was satisfactory but regret the issues you experienced in between.
The Sales Rep dealing with this I know has reached out to you to discuss some of the reasons communication was not where it should have been a few include;- Assuming one of the 3 neighbours involved was the point of contact and would be passing on message so had some broken telephone there.
Also when dealing with add on's (such as shed removal)
-Anything not booked 20-30 days in advance sometimes difficult for us to add on as our hectic and fixed schedule means planning for projects days and mostly weeks in advance including all the ordering etc...
We are trying to find a way to build that flexibility into our system but from time to time quick change requests can be problematic for us with our current infrastructure if not done in advance.
I would like to have a discussion to discuss further if you would like or if you like forward me an email to discuss further if convenient for you.
Respectfully,
Alon Zamdvaiz
Sales Manager
CAN DO Fence & Deck alon@candofence.com MOBILE (416)989-3934 OFFICE (416)630-DECK