Can Do Fence & Deck

Can Do is one impressive well-oiled machine! We are extremely pleased with our new fence and strongly recommend this company. Several key factors helped us select Can Do over their competitors. Alon, Sales Manager would be one of those factors: professional, customer-centric, appropriately-enough "Can Do" attitude, organized, honest, patient, efficient, to the point, considerate, punctual, and flexible. Alon quickly responded to our calls and emails, thoroughly answering all our questions/concerns in our numerous emails. He was an excellent listener, even when it seemed like he wasn't listening, and quite the multitasker! Made good suggestions regarding styles he felt we'd be most pleased with and provided his expertise regarding which solutions would work best based on our needs. Alon thankfully dissuaded us from a plan we had that would've looked awkward (all other companies who provided quotes didn't). Can Do also differentiated itself from competitors by sending us general pricing via email so we could assess whether it was within our price range and worth pursuing. The company also gave us a quote within minutes after our meeting, unlike other companies who got back to us a week or more later. This efficient process and reasonable pricing along with a simple hard copy of a fence style sheet Alon provided (loved that - smart!), allowed us to select, sign and proceed with plans for our new fence right away. A few days later, the fence material delivery was synchronized moments before Steve's tear-down and post installation crew arrived. And wow, what a crew! Steve, the foreman (authoritative, yet polite and personable) took an active role overseeing the large, skilled and energetic crew which almost ran itself like a smooth relay team. Steve quality-checked the work as it was being done instead of waiting until the end like some foremen do. The clean-up and set up was extremely fast and neat without inconveniencing our other workmen on site. Although the new fence was installed a week after the old one was torn down (not ideal since it spanned over a long weekend and we're on a corner lot), Alon had forewarned us before we signed that he could not tell us how long we would be without a fence, only that he could guarantee the work would be completed by a specific date. The target completion date was quite reasonable and they finished ahead of schedule in the end. Mili and team installed the fence expertly and he patiently answered all my questions even when I interrupted him several times. Mili was professional, polite and obviously quite skilled. The 100+ ft fence and 2 double gates were up within 3 hours. The sample photos on the website didn't do the work justice - it looks even better than I had imagined! Upon completion, we mentioned a few minor observations to Alon when we were paying (another bonus: no deposit and paid once completed). He totally surprised us: instead of getting paid and moving onto the next client, he went that extra step, exceeding our expectations to ensure we were 100% satisfied. He clearly understands how important it is to provide excellent customer service and this is one of the main reasons we have been recommending Can Do to the many neighbours who have stopped by to compliment our new fence. Keep up the good work, Can Do!
-Dianna & Andrew