Left a message to Urban Piping to get a quote on replacing hot water tank due to a tank leak. Graham called back within two minutes. Told me my options and gave me a price that is better than ones I got elsewhere. To top it off, he was able to have the brand new hot water tank ready at my door before I reach my house within 30 minutes of the telephone conversation. He might happen to be in the area, but I never thought it would be that quick. Work was tidy and mess free. The whole job was completed within two hours. It's like an emergency service without the extra charge. He also gave me a couple quotes on other works and didn't pressured or up sell. Quote, invoice, and payment was all done on in his cellphone and sent to my email. Everything was paperless and efficient, which is refreshing to see. Will definitely give them a call again if I have further plumbing needs..