Pritchard's ClimateCare

Formerly Pritchard Mechanical
Heating & Air Conditioning
Port Hope ON L1A 3V6
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91%

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Reviews for Pritchard's ClimateCare

Average customer rating:
9.7 10 (33 reviews)

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Gadgett
Gadgett
0 reviews Roseneath, ON
10/10

Boiler servicing

Nathan is a very personable young man and knowledgable re boiler service. He arrived within the time frame quoted. He answered all of my questions in a way i understood. Informed me of monthly service packages available to me. I'm very happy having called your company when I had to change service providers. Looking forward to seeing Nathan on a yearly basis. Very satisfied with the service i received.

Valerie Verrall

Approximate cost of services:
$247.00
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Paul
Paul
0 reviews Cobourg, ON
10/10

Check-up of furnace

Fantastic service and Nate was very polite and worked quick cleaning up as he went. Arrived right on time. Great job!

Approximate cost of services:
$0.00
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Jeremy
Jeremy
3 reviews Port Hope, ON
10/10

From installation to maintenance

The team at Pritchards Climate Care are great ... from Roberto who runs the day-to-day, to Tanya in the office, to Nathan and Brian the service techs. We have been with Pritchards for the past 4 years and very happy. They installed a new boiler and have been available for warranty service when a manufacturer part failed. They pushed the supplier to get the part in a timely manner and ensured the part was installed and the machine was working in time for the weekend. First thing Monday morning they called to make sure we didn't have any issues. I am very pleased with the level of care and professionalism from the entire team.

Approximate cost of services:
$150.00
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Company Response

Hi Jeremy, thank you so much for your kind words! We always strive to give the best customer service possible, so we're thrilled that we were able to help you out.

Rich in Scarborough
Rich in Scarborough
1 review Port Hope, ON
10/10

Great service, reasonable prices

They have serviced our furnace and gas fireplace for the last 5 years. They have called with reminders about servicing when we have forgotten. Anita in the office is always friendly and cheerful. We recently had a service and the serviceman Jon was very efficient and friendly. It was a pleasure dealing with him.

Approximate cost of services:
$120.00
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Company Response

Thanks Rich! We agree that Jon is awesome!

Mike O'Grady from Newcastle
Mike O'Grady from Newcastle
17 reviews Newcastle, ON
10/10

Excellent service

Pritchard Mechanical comes to my house to serviced my furnace on a regular basis. They call ahead and set you up for an appointment in advance of your service call. The pricing was right for year long contract and timing of appointment was accurate. I would recommend this company to everyone. They install a humidifier on my furnace in the crawl space. not an easy task, and replace a vent motor. Service and office personal are excellent.

Approximate cost of services:
$300.00
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Company Response

Mike,
It is thanks to the great attitude and high workmanship standards of our employees why we are able to deliver this kind of service. we appreciate your confidence in our company.
On behalf of all the staff at Pritchard's Climatecare

Donna in Port Hope
Donna in Port Hope
0 reviews Port Hope, ON
10/10

Great Service

Pritchard's are the only people I would trust to care for our furnace and air conditioning. They are honest and knowledgable and care for their customers. The staff are professional and accommodating and really nice people. They take the time to explain everything and are truly helpful. I can honestly recommend them highly.

Approximate cost of services:
$400.00
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Company Response

Thank you for your great review. Our staff make it all possible. We are proud to serve our customers well.

Gerry in Durham Region
Gerry in Durham Region
1 review Bowmanville, ON
10/10

Great HVAC Supplier

Pritchard's Climatecare was called in after the 'recommended Toronto HVAC company' from the HVAC distributor could not get the system working properly at our commerical building. Pritchard's Climatecare was able to come in, diagnose all the issues, provide the parts and fixes to the system and get it optimized, all in 5 days. Thanks to Pritchard's Climatecare, our $70,000 investment in HVAC is now working perfectly. For the past 5 years now, Pritchard's Climatecare has made sure our HVAC is running perfectly 365 days a year, 24 hours a day. No hot or cold zones, just perfect climate in a 5500 sq ft building covering 4 floors. Pritchard's Climatecare is the "Holmes on HVAC". They are fast, of high integrity and are very competitively priced. they are in our eyes, the gold standard all HVAC companies should strive for.

Approximate cost of services:
$4,500.00
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Company Response

Thanks Gerry! Looking forward to working with you again!

Debra in Oshawa
Debra in Oshawa
1 review Oshawa, ON
0/10

Air Conditioner Annual Service

I had been a customer for 20 years and had both my air conditioner and furnace serviced annually. My air conditioner was in excellent working condition and had never given me any problems. It was serviced in October and the technician broke off the service valve thus rendering it useless. I was told that it was not repairable. My first phone call to the office to follow up was not returned and it wasn't until a second call that I spoke with a supervisor. He was very rude and did not offer me a solution to my problem. I was not given an apology or a deal on a new air conditioner. I will not be using Pritchard Mechanical again, and I have told this story to all of my neighbours.

Approximate cost of services:
$0.00
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Company Response

Debra,
I appreciate you bringing this matter to our attention. I will appreciate if you call my office and give them a phone number to contact you directly and solve this matter. Our company prides in delivering the best possible customer service. Looking forward to hearing from you.
Regards,
Roberto Nieves Valle
Operations Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pritchard's ClimateCare

20 years in business in the Port Hope/ Cobourg area and expanding into Clarington. Serving residential and small commercial.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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