- Approximate cost of services:
- $200.00
- Company Response
Thank you Mandy, It was a pleasure working for you and I am so glad we accomplished what you requested.
Thank you Mandy, It was a pleasure working for you and I am so glad we accomplished what you requested.
Thank you sascha,I was happy to be available when I was .needed
Thank you Jennifer, It was a pleasure working for you and your husband Paul, I was happy to solve your problem.
Thank you Mike I was happy to be available when needed.
Deadlock with very poor warranty service
The lock was installed correctly as it was a double cylinder deadbolt
Keyed both sides of the door, Opon completion I spent several minutes with the customer watching how far she was rotating the key, she was satisfied with the lock and appeared very pleasant to deal with she told me her family was moving to Australia for a year and that they would be renting the house out to anther couple, after a few months I was called out to repair this Lock, as it was under warranty there was no charge We explained to the renters that the key was being overturned so we showed that to lock the deadbolt all it took was a quarter turn to fully lock it to unlock the deadbol;t was a half a turn, As this was a recurring problem i contacted the Manufacturers Rep who ad vised me that he would rectify this by providing a replacement. I can only assume he never showed up, Hence the customers complaint.