Reach Restoration, Inc.

I selected Reach Restoration after looking at reviews on Homestars. I contacted a few companies for quotes, but Jim was a) the fastest at responding, b) the most consistent with his communication, and c) the best at explaining the job the needed to be done, but also suggesting work that should be done with solid reasons based on his expertise. I am thoroughly pleased with the work him and his team have provided.

Jim and his team were professional, conscientious, and extremely skilled from start to finish. I contacted Jim and he dropped by within the same week to do an on-site estimate. He is an expert at what he does, and explained all his suggested improvements to me in a way that was easy to understand. This was very important to me, as I am not versed in any technical aspects of masonry and had no idea what tuck pointing was, nevermind talking about mortar joints or parging.

After discussions with Jim, the final project included: tuck pointing for all areas where the mortar had worn away due to water damage, re-parging the side of the house which had been done incorrectly, and installing new stone window sills for two windows. The mortar was in poor condition, the cement on the existing parging was crumbling away (giving bugs and animals access to the interior - ugh), and the existing sills were deteriorating. Jim and his team have restored the exterior of the house to look the way we have always wanted. Everything is crisp and clean, and looks absolutely amazing.

The team was great with giving us updates on the work as it was occurring, and finished the job in 5 days (the weather was great all week). They cleaned the site up very thoroughly after every work day and we were never inconvenienced in any way by the project. Our neighbours had nothing but good things to say about how the work went down.

Some dust got into the house, but that is to be expected as our house is not a hermetically sealed tomb. Nothing a quick vacuum and Swiffer couldn't fix in 10 minutes.

I've uploaded some photos to show the before and after. Please pay attention to the following things:

1. The colour of the mortar that they mixed matched the existing mortar perfectly. These guys are artists.

2. I tried to find the step crack in the side of the house after they had finished tuck pointing, and couldn't see it! I had to reference an old photo to figure out the location. It is literally GONE.

I cannot speak highly enough of Jim and his entire team. They were the right choice, and have made our house a better place to live. If we ever need any work done again, I would not hesitate for a moment to call Reach Restoration!

THANK YOU for everything!!