Reach Restoration, Inc.

After having a couple of night-and-day estimates done on the masonry/re-pointing work we needed done on our 100 year old house, we used Home Stars reviews to point us to a couple more contractors we could ask to come and give us their thoughts. Not sure what it was about Jim that made us feel INSTANTLY comfortable and like we were in the best hands possible, but there we were. He was not the cheapest, nor the most expensive. We knew nothing about what we really needed, so were suspicious that the "low-ballers" weren't going to do enough of the work that was actually required. My husband and I looked at each other after Jim left and agreed on the spot that he was "the one". Sounds almost romantic!! Truth is, we were still getting over a 6 month debacle of an interior reno with the contractor from hell. It was like Jim was too good to be true. He CLEARLY knew his stuff - took the time to explain everything to us, to give us his opinion when we asked for it and had options to choose from, and was honest and straight-up from the get go. It was an absolute no-brainer to ask him to go ahead with the work. We felt so great about him, that we asked if he could cost out doing some interior work we needed done as well (plaster removal, insulation and drywall install on one of the bedrooms in the house). He did, so we asked him to go ahead with that, too. The job began right when he said it would. Communication comes easily and naturally to Jim. Every step of the way he let us know what to expect, who to expect would be on site and when. The job officially started when his associate Blair came to wash our bricks. What a difference that made! Can't say enough about Blair's attention to detail, craftsmanship, integrity, and perseverance (we had some tough weather conditions for him to contend with). Fabulous. When Jim and his crew began work on the rest of the job (grinding down the existing mortar, replacing it with the PERFECTLY tinted new mortar, then starting on the bedroom), we rested easy knowing we were being extremely well taken care of. He and his team even took care to build scaffolding up against the outside wall of the house so he could carry the garbage etc. through the bedroom window, and not traipse it through the house. The plaster mess was minimal because he and the team took the time to clean up and put things back to how they were when they got there (OK, definitely BETTER than when they got there). Both projects were finished ON BUDGET and ON TIME!!! This, to me, is unheard of. Not only that, but the finished product - both masonry and drywall - was beautiful. Our house looks amazing. Jim is now on our speed dial. We have a few more projects we're looking to do in the near future and we've already asked Jim about them. If he can do it, we're hiring him. Period. We've referred him to two of our friends already and would shout his name from the rooftops if we weren't worried that he'd get too busy to help us with coming jobs! Frankly, we love Jim. We'd refer him without batting an eye. Thank you Jim and crew for restoring our faith in the possibility of good reno experiences.