L & M International Home Services Ltd.

Hello Inderjit, Thank you for your positive review. We always stand behind our work so give us a call whenever you need us. Thank You.

Hello Catherine,

Thanks for spending your valuable time to write us a review. We are glad to hear that you are happy with our work. Give us a call for other services we provide including windows and doors, attic insulation, garage doors, siding and aluminum work. We are looking forward to serve you again in the near future. Thank you.

Hello Sean,

Glad to know that you are satisfied with our work. Whenever there’s a problem with your roof, give us a call and we will make it right for you. Thank You.

Hello Girish, Thank you for taking your time to write us a review. We are so glad that you are satisfied with our work. Just wanna to remind you that other than roofing and eavestrough, we also do windows and doors, attic insulation, garage doors, siding and aluminum work. We are looking forward to work with you again in the near future. Thank you.

Hi Ying,

I wasn't making excuses for not coming to fix your roof. I told you on the phone already that there were 2 possibilities for fallen shingles:

1) Animal Damaged---which is clearly not covered under the warranty because it's not our fault.

2) Wind Damaged---The type of shingles you have on your roof is the IKO limited 25 YR shingles that has the limited wind warranty of up to 97km/hr only. At the bottom of your warranty has stated this clearly already. You may also go to IKO's web site http://www.iko.com/products/traditional-3-tab/marathon-25-ar and you will see the details in there.

My company would be more than happy to provide 10 years workmanship with no doubt. However, the materials (shingles) is warranty by IKO, who actually produced the shingles and that we did not produce the shingles ourselves. So basically the procedure for claiming IKO warranty is to give IKO a call and they will send someone to do an inspection of your roof and provide you with a report and then followed by giving you certain number of shingles voucher if your roof is covered by the warranty. And once you have claimed the shingles voucher from IKO, our company send labours to fix your roof at no charge because we provide you with a 10 years workmanship. This is the procedure of claiming for shingles warranty that you might not know about.

Anyways, we finally did show up on the same day we received your call and in fact, we had found that your roof was damaged by raccoon in which you already saw the picture we took on your roof. This is enough to prove that we were not making excuses for not coming to fix your roof in the first place. It is the fact that your case was not covered by warranty.

Nevertheless, we did fix your roof at no charge even though it was damaged by animal and it's not covered by warranty. We hope you are satisfied with our extra work. Thank you.

Hello Joe, Thank you for your positive review. We stand behind our workmanship so give us a call whenever there's a problem and we will fix it right for you. Just keep in mind that other than roofing and eavestrough, we also do windows and doors, attic insulation, garage doors, siding and aluminum work. We are looking forward to work with you again in the near future. Thank you.