L & M International Home Services Ltd.

Formerly L & M Roofing Company Ltd.
Roofing
Markham ON L6B 0L9
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Roofing
L & M International Home Services Ltd.
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87%

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Reviews by rating (past 12 months)

Reviews for L & M International Home Services Ltd.

Average customer rating:
9.2 10 (66 reviews)

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Shilpa
Shilpa
7 reviews Markham, ON
10/10

Roof replacement - excellent service, quality work, great team!

We thought that we might need to replace our roof, but were not sure. We spoke with Bosco who was very happy to spend the time to answer all of our questions. He was not pushy at all. He said that we could probably wait until next year, but if there was a big storm this winter then we may have issues. The last thing we wanted was to deal with roof issues when it's -40 outside so we decided to go ahead with getting a complete new roof.

Bosco clearly explained our options and went through the contract, roofing materials and upgrades thoroughly. He made sure that we were happy and understood everything, even if he had to repeat himself. It's a big investment and that type of service is very important to us. I trusted his opinion with regards to upgrades, and he was honest about what would be good and what is probably not worth doing. It took us a while to decide what roof colour to go with. Bosco was very patient and had all the samples we needed to make a choice.

We decided on a day for the roof to be done, but our shingles were not going to arrive in time. Bosco let me know in advance, and another day was booked. He also confirmed closer to the day. He was always quick to respond to any text messages.

On the day his team was on time (a few minutes early actually!) and got started right away after letting us know they were there. They made sure our property area was well protected. They worked hard and the job was done in a day. When the roof was finished our property area was thoroughly cleaned - you wouldn't have a clue that our roof had just been replaced (except for the stunning looking roof!). Bosco was available to answer any questions during the day too. His team were very friendly and polite.

In summary, the whole process was really smooth and easy, no headaches at all. We are really happy with their work, and 100% confident that work was done to the highest standard. I highly recommend Bosco and his team.

Approximate cost of services:
$7,340.00
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Company Response

Hello Shilpa,

Thank you for spending your valuable time in writing me a review.

We are very happy to hear that you are satisfied with our work.

Other roof replacement, we also do attic insulation eavestrough replacement and much more. Hope to serve you again in the near future.

Once again, thank you for your business.

m r in Markham
m r in Markham
1 review Markham, ON
10/10

Though job done in a day

I didn't realize how steep my roof is until 5 contractors cancelled on me because they didn't have enough people to do the job. I'm quite pleased with the job that L&M company did, they were on time, reasonably priced with excellent follow ups.

Approximate cost of services:
$9,000.00
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Company Response

Hello M R, Thank you so much for sharing your positive experience working with us. We pride ourselves in manpower as well as professionalism.
Pls give us a shout if we can help you in other jobs. Thank You.

Private User
Private User
Private User reviews Mississauga, ON
10/10

New roof and eavestrough.

Just had them do my roof and eavestrough. Very professional crew on both projects. Cleaned up the site perfectly. Highest recommendation for both roof and eaves with gutter guard

Conrad

Approximate cost of services:
$1,200,000.00
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Company Response

Hello Conrad,

Thank you very much for your 5-star review. It is great to hear that you like our work. Looking forward to working with you again in the future.

Todd in Toronto
Todd in Toronto
0 reviews Vaughan, ON
10/10

Amazing customer service

We used L&M to replace our roof and we were extremely happy with the amazing customer service and professionalism that we received. From the quoting stage, to the replacement of the roof, to how they dealt with a minor issue, L&M was fantastic.

Approximate cost of services:
$6,450.00
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Company Response

Hello Todd, Thank you for your time in writing us a good review. We are glad to hear that you are happy with our services.

Marcus in Toronto
Marcus in Toronto
1 review Toronto, ON
10/10

New Roof

I needed a new roof fast. He was booking 2 -3 weeks in advance (better than what others were offering). He knew that I wanted it done as soon as possible. He managed to get my new roof installed within 3 days from quoting because he sudden opening in his schedule. Very Happy. Bosco was great to work with.

Approximate cost of services:
$5,000.00
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Company Response

Hi Marcus, Thank you for spending your time in writing us a review. So glad that we were able to fit you in sooner. It was great working with you. Looking forward to serve you again in the near future.
Thank you

pfernandes
pfernandes
1 review Mississauga, ON
10/10

Attic Insulation

L&M International did a great job with our attic insulation and it has definitely made a difference to the inside temperature in the upper level of our home

Approximate cost of services:
$2,000.00
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Company Response

Hi Fernandes, glad to hear that the attic insulation top up does make a difference in your house. Thank you for your business.

G a.
G a.
1 review Vaughan, ON
10/10

New Roof

From the very beginning, Bosco was a pleasure to work with. His honesty and integrity stood above and beyond all our other options. His team did an excellent job! Not only were they efficient, but we were extremely pleased with the quality of their work and their meticulous clean up! We are tremendously pleased with the outcome and would definitely recommend them for future jobs!

Approximate cost of services:
$5,700.00
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Company Response

Hello G a., Thank you for giving us an opportunity to work with you. Looking forward to work with you again in the near future.

kclee in Markham
kclee in Markham
1 review Markham, ON
10/10

kclee

we were referred by our friends to hire L&M to replace our roof.Heard about their excellent after care service. 2 years after my friend got their roof replaced by L&M,they suspect there was a leak from the roof as they found water mark on the garage ceiling. They called L& M and they sent workers to take a look few days later. They ended up found out that the leak was not from the roof and it was from one of the windows.L&M caulked the windows for them at no charge and the problem was fixed.

L&M did a great job in replacing our roof. They have all the valid licenses,wslib and insurance. They finished the work in one day and did a detail cleaning. Their price is not the lowest but very reasonably. I shop for the quality of work not the price.

we also hired L&M to top up our attic insulation. They are the certified contractor under the government rebate program.We ended up paying only $200 to top up our attic insulation.

Approximate cost of services:
$5,940.00
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Company Response

Hi kclee, Thank you for your review. It's our pleasure working with you.

Private User
Private User
Private User reviews Mississauga, ON
0/10

Whole roof shingle replacement

I hired Bosco Tam (and his company) to replace my entire roof's shingles in 2009 with 13 items on the standard Work Order. There are also several upgrades I opted and one of them is to put underlayment on the whole roof. When the wind storm hit our area, quite a few shingles was blown away and I can see exposed plywood on my roof. It is supposed to be covered with black undelayment as an extra protection, and that was only one of the upgrade I paid extra during the installation. I tried to reach him several times, but his voicemail box was full. When I was able to finally talked to him, he said he will look at my file. After waiting for him to call me back, I called him again after several days, but he won't pick up the phone. He finally texted me saying he can't find any of my record and it was from his previous company that he worked. Beware of this person Bosco Tam and his company - L&M Roofing Company Ltd. He is not a man of his word. Avoid him like a plague. The warranty certificate he issued is NOT binding and he will not honor it. Now, I am not even sure if all the items in the work order are completed as well as the other upgrades.

Approximate cost of services:
$4,500.00
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Company Response

Hello Sir/Madam, 

When I sold you the roofing job in 2009, I was working as a sales representative in the company you signed contract with. You may want to do a business title search through the Corporations Canada and you will be able to get a full detail information in regards to the company that you signed contract with in 2009. The registered director of that company has never been under my name since the first day they registered. Again, I was only one of the sales representatives in that company back in 2009 and I did not remember who exactly the workers were to install the roof for you since it was 9 years ago. As I have told you that I really do not have any of the 2009 records with me because again, I was only a sales representative there and not allowed to keep any copy of the contract. Thank you for your understanding. 

Private User
Private User
Private User reviews Mississauga, ON
1/10

Roof Warranty

Had my roof installed by this company in 2012. Gave them a 10/10 review, at the time, but beware if anything happens they will find any excuse not to honour your warranty. Mine is for 10 years. As my singles have blown off several times in the same spot , they told me its the singles (manufacture) and not installation. Also that the fine print says they do not cover violent storms or hurricane type winds. If that was the case other sections of my roof would have blown off as well.

Approximate cost of services:
$5,300.00
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Company Response

Hello Sir/Madam, 

As you said, your shingles have blown off several times in the same spot and we told you it's not due to installation problem. 

First of all, I am sure we have come to fix several times before or else you would have not waited till now (after the wind storm on May 4, 2018) to post  a negative review for us. Therefore, you said " beware if anything happens they will find any excuse not to honour your warranty" that's is not the truth. 

On May 4, 2018, we had wind over 118km/hr. Its definitely was a wind storm and was a disaster. You cannot deny that your roof was not the only roof that was blown off on that day. Many roofs were blown off on that day and have been reported pn the news. Other than roofs, fences, signs, traffic lights and even electrical cables were blown off on that day. That's not because of how they were installed. It was due to the violent wind storm. 

Secondly, if the blown off shingles was due to installation problem, the other sections of your roof would have blown off as well. Why the same spot several times? 

Thirdly, I have pics and video to show you that even the shingles manufacturer's warehouse, their shingles were also blown off on that violent wind storm day. They must have the excellent installers who known their products so well, but why their shingles were also blown away. You should know that there's a lawsuit going on against that manufacturer. If I knew that their shingles had issue, I would not have sold them to you.  I have been asking all of clients not to choose this manufacturer since 2015-2016.  

Like you said, the fine print says we do not cover violent storms or hurricane type wind which means we are in fact honouring our warranty because it has been stated clearly on the fine print. 

Thank you for your understanding

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about L & M International Home Services Ltd.

L & M International Home Services Ltd is a home renovation company that specializes in providing renovation services for home owners. We are fully insured, licensed (both GTA and Mississauga) and are registered with WSIB. **** We have over 20 years of experience serving the Greater Toronto Area, Mississauga, Milton, ...
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