We contacted Mike at M3 designs based on reviews that we found on the Homestars.ca website. We were impressed enough by the pics (that we saw), to email M3 design and inquire about product and pricing. We left a message and Mike contacted us personally, less than 24 hrs. after my inquiry. Mike was knowledgeable and spoke to his product with confidence. He explained why his product is superior. We agreed to meet at my home the following day. He arrived and after a quick hello, he looked over our 2000 sq. foot home. He provided us with a sample of his product and we liked it right away. He also provided us with a general quote. The price was fair and Mike was open to a negotiation (which we appreciated). We came to a negotiated number and agreed to begin installation in two to three weeks. Three weeks to the day, Mike arrived with his product. He quickly and confidently installed the product. we asked lots of questions during the installation process. Mike explains his products thoroughly. He assured us that the product is guaranteed and should we have any issues (throughout the life of the product), that he will come to personally take care of whatever issues arise. (As frugal and discerning consumers, we are especially satisfied with this aspect of the customer service product guarantee).
We had a slight delay with our upper lever shutters, as they were cut too long. Mike collected the improperly cut product and promised to bring them to his shop (for proper cutting) and to return the following day. Mike returned the following day, as promised, with the product correctly cut and ready for installation. He quickly installed the product and I must say that we are extremely happy with the final product. The product is truly gorgeous and adds appeal and beauty to our home. We would like to thank Mike for a beautiful installation. We would also like to highly recommend Mike and his product!
- Approximate cost of services:
- $4,800.00