Had a sump pump issue that needed a quick response - we were heading out of town - AnTa were the only firm who were able to react so quickly... with a few firms telling us (without inspection) that the only option was to replace said pump.
Used the online chat; their agent was great.
They came within the specified time (which was within a few hours) - the gentleman that arrived was informative, polite, and very helpful. Turns out it was a minor servicing issue - fixed within an hour and well below figures quoted for a replacement pump.
Responsive... prompt... and service only what was really necessary. Don't think that anything more can be asked of a good firm.
Highly recommend them.
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Liam! We try our best this days to assist customers at first time we had a request. If it is possible to give advice and customer will be able to fix problem himself we use LiveChat. If we feel more complications we send plumber for free to evaluate the problem. If we know that some special pre-request operations must be done we provide prices right away over the phone to be clear and transparent with all our charges. Most of plumbers don't deal with pumps, we do! We do service it, replace it , installing backup systems to it. You name it ! Great to have nice customers like you who take time and share experience! It helps us to work throw the schedule, paper work, organizing our routine operation better and better to accommodate each and every client as fast and at the best of our abilities! Thank you Liam and we all wishing you and your family very happy holidays! Anta Team with care!