Do not use Anta!
I had a sump pump replaced in Dec, 2013. The cost was not cheap at $ 1130 but was assured by the plumber that it was a high quality Liberty sump pump that Anta would stand behind (warranty is 3 years) .
In August , 2015 the pump would not turn on. As this is a piggy
back outlet pump, I plugged the pump in by itself and the pump came on. The problem, as confirmed by Liberty, was that
the there was a problem with the switch. When the plumber from Anta arrived, I explained the problem, and without even checking any further, he indicated that I required a sump pump maintenance service and this would cost $ 400. I couldn't believe it. This is a sump pump in a laundry room (with no waste) just water going into it. How could a pump in those circumstances require a maintenance service, particularly one that was only a 1 1/2 years old. When I spoke with Liberty they couldn't believe it either.
Anta had no intention of standing behind the pump they installed. They had no knowledge of the 3 year warranty the pump came with, and in fact, the plumber Yuri said we don't manufacture the pumps so it isn't our problem. Hard to believe.
I told Yuri to leave. I called Anta again to express my displeasure and they promised to call me back. They never did. Called again and they promised to get back to me and never did.
Another plumber determined that the switch needed to be replaced (as indicated by Liberty). No service maintenance was required as the pit was clean.
I have never written a review before but in the circumstances felt compelled to do so. These folks depend and prey on the ignorance of their customers. They have no intention of
standing behind their work. Their website indicated that 100 %
customer satisfaction is what they are dedicated to. Really? They could have easily resolved my problem and had a
satisfied customer (who had paid $1130 for a pump 1 1/2 years
ago) who had been assured that Anta would stand behind their
work. Instead they tried to perform an unnecessary service (
for $ 400) and not address the actual problem. Shame on them.
- Approximate cost of services:
- $1,130.00
- Company Response
Hi David!
Thank you for your feedback. When you called the office and explained the situation, you were advised that the problem was not with the pump but with the switch. The plumber arrived on site, and asked you "when was the last time you have had maintenance done for your pump?" - ejector pumps require maintenance every year to clear debris such as the lint, toilet paper or socks that fall by accident. The pump you have is an EJECTOR PUMP not submersible pump, just to make sure that is clear. The technician left the site without checking because he felt offended. He was being called really bad words such as zoo, etc, So he felt that he could not be at the property where he could not even explain or check anything. Sorry that you were not having a good day. We all have those bad days sometimes and we believe that cooperation will bring better results then offence and swearing. Plumbers are people too and shouldn't be spoken to in an unpleasant manner, by swearing and screaming at them, It was the technicians decision to leave the house, and we cannot punish him for doing so in this situation. We hope that by writing this review you will get more information and explanation. The internet is a good source to get information for your needs and worries. Also, the internet can bring forth real situations, for others to see and make aware. We are happy that you were able to have your pump working but the only issue that needs repair is the switch. I hope you have a great week and I will pass on the apology to the plumber that he deserves. If you decide to get the plumber to take chance to look at the switch let us know, we are open to service you.