We noticed a leak in June 2015, and so I called around to literally a dozen roofing companies that service Richmond Hill (all found here on HomeStar). Only 3-4 of the dozen companies I called got back to me. It took Mr. Roof Repair a few days to get back to me after I left a message (the longest of the ones who did return my call). Nonetheless, the service from that point on was great. The explanation I received from Kathleen of what will be done and why it would be done was helpful and not pushy, like the other companies I spoke to.
The package I chose included an attic inspection and then the roof repaired, with a full report given to me. I asked if any repairs would be done in the attic, and I was told that repairs would be done if necessary. The roof definitely needed repair (because of the leak).
The inspectors arrived on time and were very friendly. They worked very quickly, but I feel the inspection of the attic was medicore. They were up there for no more than 5 minutes (although it was very hot), and I was told everything was fine. I asked about the mold but he said there was none, or very little. I showed him pictures that my husband took in the attic, and then he points to the picture and says, oh yes, there's some mold here, but it's minimal so you can leave it as is. Hence, I feel the attic inspection was not 100%, but I can't compare it to the work of any other companies, as I've never had an attic inspection done before. Nonetheless, I'm hoping he's right, as the mold is still in my attic.
As for our leak, it seems to be fixed now. We haven't had another huge storm in a while, but we haven't seen any additional water stains, so I'm hoping that it is.
They also gave us a quote to replace the whole roof, which needs to be done by next year. Our quote was $13k, which is a little more than I expected. I will be shopping around for prices, but I feel confident about the work Mr. Roof Repair would do on our house. The price is just over our budget right now, so I'm hesitant to go ahead at this point.
In addition, my credit card had fraudulent charges on it, so it was cancelled. Mr. Roof Repair was very understanding and delayed my payment until my new card arrived.
- Approximate cost of services:
- $600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Pearl…Thank you for your detailed review on your experience thus far with this. I always tell people that out of 10 companies they call, maybe 5 will return the call; out of that 5, maybe 2-3 will actually show up and provide you with an extremely basic quote in your mailbox. It sounds like you went through just that!! We like to think that’s why our customers appreciate how we operate, by getting straight to business! As for the pricing, I invite you to contact the office and explore any alternate options. Thanks.