I used AA Elites website to book on Sunday evening and by Monday lunchtime had been called back by Steve to confirm the appointment for first thing Wednesday morning and see if I had any questions. For the inspection itself Steve was incredibly thorough and spent nearly 4 hours going over the house, including the roof despite the snow and cold temperature. We accompanied him on the inspection and he continually explained what he was seeing along with offering tips on future maintenance. The infrared camera was very interesting and helpful, again Steve explained exactly what he was seeing. Following the inspection, because the owner returned, we went to a local coffee shop where Steve talked us through all of the photographs he had taken and the areas requiring attention. Finishing with Steve at 3pm he provided the full inspection report by 10.30am the next morning, including a follow up phone call to let me now he was about to send it. I was very impressed with Steve and would highly recommend AA Elite to anyone requiring a home inspection. He was so good the sellers realtor asked for his details so they could recommend AA Elite in the future.