Naz , the supervisor came to my home on time. With expert advice, he explained my options. He got the necessary permit and arranged for the inspections. He filled out my rebate form. All I had to do was sign! It was a more difficult job than expected as most back water valves are installed indoors but I couldn't do mine indoors as I had laminate flooring over the access spot and I didn't want to remove it. His crew arrived on time and tried to find the location on the lawn with no success. Naz was going to refill the hole and not charge me but he asked if he could try closer to the house at an additional fee of $400 for another's day's work. I agreed. The crew found the spot, put in the valve, replaced the earth, tamped the ground and bagged the excess earth and stored it under my deck to put back in the spring when the ground settles despite not having to do this. Naz was happy it all worked out and said he wasn't going to charge the extra $400. Who does that? I generally don't hug tradespeople who come to do jobs but I hugged Naz. He didn't collect the deposit until the job was done. He drew diagrams to explain everything. As a senior I have dealt with many companies over the years but never had one so honest, caring and professional. Use this company!!!
- Approximate cost of services:
- $2,260.00
- Company Response
Dear Sheila! Thank you for choosing Public Plumbing to complete your project. With the amount of plumbing companies out there, we are very great full for your business. It is also very nice to hear that our team impressed you that much. We strive to provide exceptional customer service when we are out in the field and are glad to hear that our team does just that and more. Thank you for your business Sheila!