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System seems to working better than I thought. The sales person that came and met with us was really nice and informative. Some of custmoer service on the phone was not great. Received a call from someone about our account but when we called back with a reference number they could not find us on the system and did not know why we were calling.
- Approximate cost of services:
- $1,200.00
- Company Response
Hi Shelly, Thanks for your recent review on our (MHB Security) sales and installation. As you know, we are a local ADT Authorized Dealer in Canada means once we (MHB) sell and install your system, you become an ADT Corporate Customer. The Customer services call that you mentioned was from ADT's QA Department and not from MHB Security. You were supposed to give them your billing number or Customer number mentioned in your invoice in order for them to locate your account easily. Since it was a new account, this is why ADT needed that billing number or Customer Account number to activate your system. Now you can simply mention your primary home phone number and ADT will locate you easily or you can always call me and I will give you your billing / customer account number so it is easy for you and ADT to find your account information. Thanks again for your business. Hamid at MHB Security (ADT Dealer)