We met Luke at a home show. He seemed knowledgeable and competent, so after he did a drain inspection we hired him on to fix our ongoing perimeter drain issues which often caused seasonal flooding. At first he visited our site quite frequently and updated us quite well regarding the work on our 60-plus year old home. He was also okay about providing an "ongoing" receipt for the work done. Part way through the project however he began to renege on his promise of a receipt despite repeated attempts on our part to obtain one. 20k, and a year later, I discover that my drain system was improperly connected to the sewer line next to the sump. The city is unplugging it as I write! I have learned that my home (one of the original six in my area) doesn't have access to a storm drain system. The proper thing to do would have been to build a drainage field.
- Approximate cost of services:
- $20,000.00
- Company Response
Response from clean drains, this project was permitted by the city of port coquitlam which gave wrong locations of connection on their maps. The storm was tied into the sewer but later we found this out and came back, we changed the line the same day we were called. Receipts were given to client but misplaced and we are currently in the process of contacting the client for them to change their message written to properly reflect this. The initial call for our services was water coming in the back wall which was corrected and there was never a warranty issue just a connection issue from faulty information from the engineering department at city hall. Thank you for your consideration.