During the heavy rain and strong winds dished out by "Sandy", I had a leak from the top jamb of one of my new windows. The window company double checked their installation and noted some issues on the eyebrow roof above that window. I was looking for a roofing company to come out to take a look to give me a second opinion and to make necessary repairs. I had pictures of the top of that roof section, so I was committed to spending money to repair the obvious gaps that were there. I had a heck of a time finding a company to come out to take a look. Part of it was because everyone was busy due to the storm, but I think some of them just didn't want to bother with a potentially small job. I called the top dogs from Homestars. One company came out, but didn't bother going up to the roof to actually look! Another one, whose name would indicate roof repair is their sole purpose, declined the job after indicating it was a window issue based solely on my email and pictures. Three companies wanted to charge a fee just for coming out to take a look. Another one initially looked promising, but didn't call me to get details until 10 days or so later. I also skipped one of the top companies because they never returned my calls when I was trying to get them to top up insulation in the summertime. As a consumer, I remember the little things. Roof Pro + Home Improvements called me back the next day. I spoke with Frank, and he came out the day after to take a look. He took the time to climb up on to my roof to take a look at not just that section, but the entire roof. I found him to be honest and very knowledgeable. He confirmed that rain could have come in from the roof section above the window, and offered a very reasonable (I thought) and cost effective solution. Appreciative of his efforts, I went ahead with his recommendations. He came back about a week later and did the work. I asked him to take pictures for me of the repair in case I have to deal with the window company again, and he did that as well for me. We had a nice chat afterwards and I appreciated him taking the time to do that. If I ever need his services again (a part of me is thinking of replacing that whole eyebrow section entirely and getting it re-done), Roof Pro + will be the only company I call back. Like I said, the little things are what stick in my mind. This was a very small cost repair in the grand scheme of things, but Frank's response basically earned him any potential future roofing needs I may have in this home or the next.
- Approximate cost of services:
- $0.00