Interlocking stone cleaning & Sealing
I hired this company to clean and seal my interlocking walkway and interlocking stones in enclosed porch. The experience was less than enjoyable. For starters the white stains I had in the interlocking stones are still there. Then when cleaning and sealing the walkway and porch they left e mess behind. The entrance door to the house, which is brand new, was full of sand and the sealing compound nicely made the sand stick to the door. Windows were also covered with sand. Fail to understand why this company does not use drop sheets similar as painters have - can be cheap plastic just to cover the doors and windows. I also asked for professional advice which was hard to come by - better I got none. To get the owner to come to the house was another experience. When I requested visit I was told he has a business to run and does not have time. I told John (that is his name) that I do not want an unexperienced student worker. The fellow who did the work was a young kid. I finally advised John that I will pay when he comes out to our house and the job is done. Gather when money is at stake they go through the trouble and pay a visit. I would not recommend this company to anyone.
- Approximate cost of services:
- $678.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for leaving a review. We take customer feedback very seriously and would like to address your frustrations and hopefully find a positive resolution. These allegations in the review are very disturbing and does not reflect the values and service that Master Sealer provides, we have served over 25,000 customers in the last 25 years. Also John is very common name and you must have mistaken our company for another. We strive to provide 5-star service, In order to help you further, we’d appreciate it if you could contact (service@mastersealer.com or 905-850-8955) with your full name and email so that we could go forward with a resolution. Thank you for your feedback, we hope to hear from you soon.