It began to deteriorate right away. After less than a year the sofa was COMPLETELY DESTROYED; stuffed with bed springs and bits of foam, lumpy, uneven, and ripped to shreds. Extremely badly constructed.
LaVie REFUSED to honour their warrantee instead offering me "a better deal on a new one". Refusing to honour a warrantee is ILLEGAL!
If you don't want a sofa that costs two thousand dollars or more but lasts LESS THAN A YEAR, Do not purchase from this company as your money will be completely wasted.
If you choose to challenge them you will have no choice but to sue them.
I don't know who Jason is as I have never spoken with him. He says he knows me but calls me "he", "him" in the letter, I am a woman!
He says that my pets tore up my sofa, I HAVE NO PETS, this is pure fabrication!
He says that I reported the damage after the warrantee ended but this absolutely untrue, and I have a visa bill to prove this.
Unlike he says, I did not have a "budget" but CHOSE not to have a leather sofa. Yan, the sales person who sold me this shoddy product NEVER warned me against purchasing Vinyl, he was very pleased to accept my money. Also, he no longer works for the company, apparently for a while now.
I spent over $1,700 on this piece, as my Visa bill will attest NOT $1,400 as “Jason says”.
The technician who attended my home seems to be the same person who answered this letter, not a third party at all. He acknowledged that the seats were uneven and that they seemed to be stuffed with bed springs but clearly no one did anything about it.
Jason you may be “a human being” but one that refuses to honour La Vie’s warrantee.
I will ensure that all of this information is spread widely across the net.