This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
La Vie furniture quality is CRAP
This is Jason and I am store manager in North York location. All story has two side and I would like to express our side of story.
1. We did perform the reasonable care in this case: Even though I can't locate the sales contract in our database and I can't find out whether this customer did purchase from us or not but according to the customer, we replaced furniture two times as soon as we received a complaint from a customer. I don't want to say we offer the best best customer service in the industry but at least I know we do take seriously on every single customer complaint. As a retail merchant between our supplier and our customer, we will do our best to make sure all customers will receive reasonable care.
2. Floor model sale and final sale: I do remember a particular customer who ordered similar items in our Scarborough location and I can't verify whether this review is from this customer but the fact for that case is the customer ordered a clearance sale which he agreed to take display model as is and he complained back to us after couple of months about scratches and we did offer him another floor model. Clearance sale means discount price and we don't have any profit margin to cover further customer service.
3. Usage of recliners: According to this review, the problem is from the arm or side of the reclining seats. Because our reclining chair's arms are attached to the seat which will recline with the seat and there are no supporting legs for the arms. IT IS NOT DESIGNED FOR SEATING. If customer seats on the arms of the reclining seats, it will result in arm bend toward the seating area. If a customer complains to us for this issue after usage, for the first time, normally we will replace a new one or fix that one for free for the customer because we understand customer may not notice the arm is not designed for seating. But this is not a manufacture defeat issue and it is way it is designed. By replacing a recliner in this case can be a proof that we care about our customer and we want them to "win" to make them happy.
As member of management team, it is very sad to see someone is posting a bad review against us even though we are trying very hard to please all our customers. Furniture will have to be used and maintained a way it is designed. Recliner's arm is for supporting the arms not human weight. We can't control how people will use the furniture we sold but we will what we can to solve all possible problems.
Jason
La Vie North York
This entry did not meet HomeStars review criteria.
This is Jason from La Vie Furniture. As one of our specialists, we let customer to choose what material they want for their couches according to their own budget. For a couch, it can be from 500$ to 3500$ depending on the material. In this particular review, customer states that his couch only has 30% leather and our staff didn't tell him whether it is full leather or not. This is not true. If you are really our customer, please contact us to verify that because for my understanding, there will be documents which is signed by our customer and our staff are our sales contract and sofa purchasing agreement. They both state what material you chosen. If it does say that your couch will be in full leather and you receive a not full leather couch, then I will be very happy to fix this issue for you. But according to the sales amount you listed, a sofa set for 1600$, it should be in leather match ( definition: where ever touches your skin at seating and front are top grade cow leather, back and side will be imitation leather. )
We all know the raw material prices went up big time and if a full leather set for 1600$, either it is close out sale or a lie because this figure won't even close to its landed price.
But anyway, what I would like to say here is
1. We care about our customers and reviews and we will respond every one of customer service claim and review.
2. We will provide reasonable care as much as we can.
To Alex, I apologize for your bad experience and please feel free to contact us to solve this issue.
Custom make sofa, Great service
This entry did not meet HomeStars review criteria.