We had a horrible experience with this company. We went to the Dufflaw location. Made our order at the end of January, our couches did not arrive until June. The company failed to call us to notify us of the delay, the estimate they had given us was mid-end of April. I had to call repeatedly to get a status. Jason the manager said "why would we call the customer if we don't have anything to report" - sorry, what? So you're not going to give a courtesy call to your customer to inform them that their order will be delayed significantly. Absolutely ridiculous. Not to mention we had to practically beg and plead for some sort of compensation for the crap we had to deal with, in which he only offered $100, until a representative from the Mississauga location convinced him to up it a bit more, and his final offer was $150.00. Even the representative at the Mississauga location felt horrible (Ken) and said that a 2 month wait was really bad and if he had the authority he would have compensated us some more money. They hassled us so much about a colour change we wanted about 1-2 weeks after we placed the order, to which my husband and I said forget it because of how rude they were being. Had we not paid a deposit we most definitely would have dropped this company and gone somewhere else based on their unprofessional, uncaring and absolutely negligent customer service. Everything was a fight with them, a battle., it was an exhausting ordeal - I'm not even exaggerating, I'm not an overly hormonal female and their service literally had me crying by the end of it. They made it so difficult that despite the couches finally arriving, we don't even have the pleasure of enjoying them, as looking at them now, they are a constant reminder of Nick and Jason and how despicable their customer service was. I'm sure there will be some sort of nonsense response to this review, to which I say buzz off - you both were horrible people to deal with, and I hope others never have the misfortune of dealing with such horrible customer service. We are hoping someone will buy them off of Kijiji, so we can go elsewhere and create some positive memories for the couches that will adorn our home.
- Approximate cost of services:
- $2,700.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
1. customer ordered on end of January and we estimated it will be here around end of April. We wrote black and white on the sales contract that the time is an estimate and actual time may differ due to some uncontrollable factor and customer understood and signed. The couch arrived in mid of May and we called customer to book delivery and customer said he was not available and he told us he will call back to book delivery appointment. He called in June and we delivered in June.
2. The reason this customer is so pissed is because the amount of compensation we offered to her is different from what she wanted. She wanted 400 $ to compensate her for 2 weeks delay but it wasn't reasonable and we can only afford 150 $. She accepted happily and left a bad review in the following day.