Bought a new modern bedframe from this company a couple weeks ago. I was dealing with one of the sales reps, Jack, who was helpful with everything up until the sale has been finalized and was never heard from again. I spent over $2200 for what I believe should be a perfect piece of furniture for my home. The delivery period was amazing since I got it in the same week that I purchased online and I picked it up myself so there is minimal shipping damages.
Upon bringing it home and unwrapping everything - the assembly was quite a blur. The instruction manual that came with the bedframe was next to impossible to understand, even with 3 other friends looking at it. The screw holes didn't even line up properly so I had to make new holes so that I can attach certain pieces together. There is a light housing above the left nightstand that didn't even have the plug "ending" that plugs into the wall so I had to take that to an electrician so that he could put an end on it for it to function.
When I was interested in buying the furniture, the reply back to my emails were about 6 hours delay from when first sent. I have sent my last email a week ago inquiring about the lack of workmanship on this bedframe and I have not gotten a response back yet... and I don't think I ever will.
Overall, JUST satisfactory 5/10 for such an expensive bedframe. It does look amazing though when everything is finally put together. But buyer beware. These guys will seem incredibly helpful up until the sale is closed and then they will disappear from your life and you are on your own.
I'm just glad I didn't buy one of their modern sofas at the same time, who knows what could have gone wrong there...
- Approximate cost of services:
- $2,240.00
- Company Response
Hey PJ, This is Jason from La Vie Furniture in Toronto. I checked with Jack and I think you are the customer of GH Modern Furniture which is our sister company. Jack, the person who is your sales person, is in Ottawa for personal reason and he will be back in couple of days. I called him and here are our part of story: 1. We are based in Toronto and you are from a city in BC. The shipping cost is 670$ to your door. We paid that 100% for you. 2. We did what we promised you everything in terms of shipping, payment ,etc. You did send jack an email on April 29th but he didn't know until I called him that you left a bad review against us because he didn't answer your email and you think the bed is expensive. I just have one question for you. You paid 2240$ for this bedroom set, minus 12% BC tax - 670$ shipping cost = 1330$. Will you consider 1330$ expensive for the king size modern bed with 2 night tables you received?