We are very dissatisfied and unhappy with the work done by Professional Roofers. We use the roof as our deck. The way your work was done means that we have to sit now on our deck full of puddles.
Your salesman Alfredo showed us pictures of a perfectly flat and smooth roof finished with Spray Polyurethane Foam and assured us that this is the best for our needs. The roof was finished on 29th November at 7:00PM and it was too dark to see how smooth it was. Next day was raining and I found out that there are two large puddles, about 2 feet in diameter, and many small ones.
I sent a photo of one of puddles to Alfredo. He told me over the phone that water standing on the deck “is normal”.
I sent a photo to your Quality Control person, Fernando Galeano. He sent me a message: “I was on your roof and I couldn’t see any problem with it”
Yet, I don’t consider it normal and consider it problematic that our deck is full of puddles after rain. Not only are they getting full of dust and look dirty, but in summer will provide a perfect place for mosquitos, a situation that may endanger our health.
I hope that there is some liquid Polyurethane that you may fill the puddles so the rain water can flow down the slope, and that you will rectify the situation when the weather permits. The present state of the finished deck we find unacceptable, particularly at the price of over nine thousand dollars.
- Approximate cost of services:
- $9,101.00
- Company Response
We understand your concerns and we are always here for our customers. However, in this case, as explained to you by Alfredo and Fernando many times since the beginning, and at the end, a little bit of pooling is normal on a flat roof, especially if it is raining. This is also mentioned on the contract. We can assure you that the SPF installation was done correctly. Alfredo and Fernando have been with the company for many years and are fully experienced with all roofing solutions. We want you to imagine water on a table – that water will eventually evaporate and the same concept goes for a flat roof. If the structure is not flat to begin with, the solution applied on top will be the same. This is a result of a design error from the original builder as they did not include a pitch during the building process. The previous roof had a gravel solution which hid the pooling, but now because the SPF is a smooth surface, this design flaw is more visible. If you wish to discuss this any further or have any more questions, please give Alfredo or Fernando a call.