We engaged Titans after a very sudden, short blast of wind blew a ridge cap off our roof, into our backyard.
We scoped out our options and settled on Titans. And the summary view is that we were overall very satisfied, and we would provide them with repeat business.
We were anxious to have the roof situation addressed, and so initiated contact by phone, and via email through their website, and were pleased with speedy response on both fronts. Discussion with the contact person was pleasant, and gave us a pretty good degree of comfort by portraying a realistic-sounding range of possibilities. The appointment was set up for 3 days later, with the concerning caveat of, ‘depending on how jobs currently underway go…’
Ultimately, they did fit us in on that 3rd day, late enough into the indicated window that I called them 1 or 2 times, seeking further confirmation, as rain was expected that night. But yes, one technician in a pickup truck did show up that afternoon. The technician was friendly and confidence-inspiring, scurried up, assessed the damage, came down with a plan of action that was within the range of possibilities previously discussed on the phone, to our relief.
The actual repair was quick. The ridge cap was replaced with a mix of new and undamaged, recovered shingles. The decision to go that route was a bit of a compromise made in the face of a forecast of rain that night. Presumably, the re-used shingles were fine, and his supply of shingles didn’t include a particularly good match. Hopefully, our neighbours don’t mind too much…we aren’t concerned as the ‘patch effect’ isn’t visible to us. We did feel the need for a repair then and there, but I did afterwards regret not asking what the price impact and associated timeline would have been if we had held out for a closer match on the shingles.
An 9 out of 10, which is quite a fine grade one I’d have be happy with in most of my own endeavours, and I would give Titans additional business in the future. An absolutely firm, assertive indication that they would indeed get to my house before any possibility of rain, and the good fortune of having the right shade of darkish-medium gray shingles in the truck, would earn that ‘10’.
- Approximate cost of services:
- $400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi, thanks for taking the time, and for being very thorough.
With the weather so uncertain sometimes, we must equip our techs with the standard colour options to repair promptly, or else we aren't doing our job to save you from repairing a ceiling (or worse).
And just so you understand that all shingles in a subdivision are equal in style and colour, the product will fade due to sun and other elements, so a match is nearly impossible. Even if we could provide an exact match...we just wouldn't want to or we'd be installing the same defective product that blew off your roof! :)
We look forward to serving you in the future.
~ Titans