I got my roof done at the beginning of September, I'm very happy with the job they did. I dealt with Shawn and he was very good answering my questions, also he gave me his recommendations which he explained to me thoroughly.
Only 2 small issues, it took them 3 separate days to finish my roof, it seemed they had multiple jobs going at the same time which meant they came to do my roof on Thursday aft, Friday evening and then again on Monday morning. I had their container on my driveway for almost a week.
Also, I had to call their office twice, once after a month and then again after 3 months to ask about my Certainteed certificate of warranty which they originally told it would take 8-10 weeks to process, they ended filing the warranty with the supplier on Dec 2 2013 when it could have been done earlier, so I'll probably have to wait another 8-10 weeks to receive the certificate.
- Approximate cost of services:
- $6,000.00
- Company Response
Hello Carlos, thank you for the Homestars review and understanding things don't always go smoothly. I will have you know we do have multiple projects happening at all times, but once a project has begun, our interests are with you 100% until completion. Titans will put full blame towards our supplier as they short shipped us quantity of material for your job, and had to be put off over the weekend as they're closed. At our first opportunity the following Monday, we arrived with the missing materials to complete your new roof and retrieve our dumpster trailer, I'm glad to hear you're happy with the job we did. Finally, I do apologize as your warranty had a technical glitch between our system and CertainTeed's, a rare occurrence, we will fix.
Sincerely,
Shawn