Foam Comfort Inc.

I hired Foam Comfort to remove existing cellulose insulation and spray Walltite Eco foam as insulation in the top storey of my parents' home, which I am retrofitting to meet the Passivhaus standard. In total, nearly 9 inches of sprayfoam were added to the walls and ceiling (over 4 trips).

I'm extremely happy with the price, timeliness and quality of the work done.

Foam Comfort's costs were extremely reasonable for the scale of work done. Their office staff are helpful, and flexible about scheduling. Their sprayfoam and removal technicians are attentive, friendly and very skilled. Wherever there was a mistake or oversight, they were quick and eager to correct it. Overall, we are beyond thrilled with the quality, price and general experience with Foam Comfort. I will definitely be hiring them again, and recommending them to friends.

However, I cannot in good conscience give Foam Comfort 10/10 due to a very negative experience I had with a single one of their employees. The estimator who originally came out to do our quote, Robert, while clearly knowledgeable, determinedly talked down to me, and when he was not able to convince me of his opinions, he simply made up a quote for work that was different than I had asked for. While this was dissapointing, I would be willing to chalk it up to a misunderstanding. However, when the discrepancy was discovered, rather than apologizing and making a new quote to include the additional time and materials (I would have been happy to pay the difference in time and materials) he berated me for unrelated changes (moving furniture to a different location than originally discussed - something I had cleared with a different employee), accused me of inconsistency, repeatedly talked over me, insulted my intelligence, and told me to "check with an engineer or building science specialist" (I AM a civil engineer with a building science specialization AND I consulted with a senior specialist on this project), eventually escalating to name-calling and shouting.

The company owners (Dan and Jen) came by a couple hours later, and were very helpful and understanding. They were apologetic about the discrepancy and their employee's behaviour, suggested a few minor changes, and we were quickly able to come up with a mutually agreeable new contract to cover the expanded scope of work, which was completed by their very skilled technicians the next day.

I have since hired Foam Comfort to do another coat of sprayfoam, and will likely be hiring them again for exterior insulation. However, I have requested that the company never send Robert to speak to me ever again, and all of my recommendations to friends and family will also come with this one caveat. As far as I can tell, the owners and all of the other employees are a delight to deal with, and they do great work.