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90%(5 reviews)
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90%(5 reviews)
94%(42 reviews)
HomeStars
Furniture
Flik And Company Interiors No Longer In Business
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23%

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Reviews for Flik And Company Interiors No Longer In Business

Average customer rating:
4.7 10 (18 reviews)

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Be Careful
Be Careful
1 review Toronto, ON
0/10

sofa

There are many people who ordered either sofa or chairs....my partner and I are in the same boat. No Sofa, paid in full and nothing but a string of untruths.

I stumbled across the leslieviller:
http://www.leslieviller.com/forum/topics/have-you-been-flikd-over-1

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

Caleb and Derek recieved their sofa shortly after their posting and slandering of my name and business - it is important for someone to realize that they ordered a couch after 5-6 months of deliberation and wanted it in 2 weeks - they got their pieces 3 weeks and 3 days after the order with custom fabric that was not even part of the suppliers stock

Toronto, ON
Toronto, ON
1 review Toronto, ON
0/10

furniture purchase

I purchased a sofa from Flik in May (paid in full) and have still not received it 8 MONTHS LATER. Maybe if I post something here they will stop ignoring my calls. I am extremely disappointed by this entire experience - Stephan is a nice person and I love the products that he sells. I'm now out $1150 with nothing to show for it.

Approximate cost of services:
$1,150.00
1 of 1 people found this review helpful.
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tom99 in East York
tom99 in East York
1 review Toronto, ON
0/10

Couch

WORST CUSTOMER SERVICE EVER!

I purchased a couch from Flik and Company 8 weeks ago and today discovered it hadn't been built yet!!!!

Not once did Stephan call me to explain the situation or offer any alternatives.

Stephan is the least accesible store owner I have ever dealt with. Not only were my phone calls and e-mails left un-returned, he is rarely at his own store during the business hours listed on his website.

I am baffled that he is still in business.

Approximate cost of services:
$1,100.00
2 of 2 people found this review helpful.
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Company Response

I have to say a couple of things ...actually a lot more then you can imagine...the sofa was ordered from Tom the weekend of July 13th - within a week he assumed it would be done...I alerted him via email that his fabric was out of stock. Everyother day Tom called - probably 10 times a day...we emailed back and forth constantly and also conversed as much.. A refund was provided back to him in cash when the supplier alerted me that the fabric was still not in stock - we had this issue with 3 other customers in the same fabric...oddly enough - I know I am responsible for customer service - but one of the questions all business owners raise is how are we responsible for our service issues? How is it that we can be the ones that hold the responsibility when our suppliers do not supply us? As far as my not being in the store...there is a lot of reasons that I really do not need to explain - I can assure you that Tom would not want to be in my shoes with the problems we have had personally...the one thing I do need to add is that I am a small business owner and I am a one man show - with all that comes the fact that - my family could have health issues, I could be sick, I could be dealing with some huge catastrophe - but it is my personal life and as a small business owner - my personal life does and always will take priority over my store...I am sorry that Tom did not get his couch - he had other options...none of which he discussed on this blog - but I could cut and paste the numerous emails back and forth in which this could have ended amicably.

Donna the Great
Donna the Great
1 review Toronto, ON
10/10

Interior design Project

Finally my home feels like my home...Stephan listened to my requests and needs and met them totally to my satisfaction...I feel like I never want to leave.. I had custom pieces created - they were delivered in a timely manner and were so amazing. I would highly reccomend the Interior design part of the business totally and Stephan as a friend. I am so proud to call my place a home and welcome others into it.

Approximate cost of services:
$10,000.00
0 of 1 people found this review helpful.
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Leslieville Lady
Leslieville Lady
1 review Toronto, ON
10/10

Purchased table, chairs and more

I purchased a custom table from this store which is in my hood. I am always looking to support the local boys and Flik is constantly featured in mags all across the sea and the store is ever changing. I bought a "Flik Blue" door table custom made and also some great chairs to go with it. Steven the owner is great - very helpful and great service. The shop is beautiful, I was in again today and saw some new sofa's etc that are all custom to them. I could furnish my whole house with Flik. Thanks for being so awesome.

Approximate cost of services:
$4,000.00
0 of 1 people found this review helpful.
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TD in East York
TD in East York
2 reviews Toronto, ON
10/10

Purchased antique cast iron sink for small bathroom reno

Needed a small sink for bathroom reno. 8 year search ended at Flik. Thought customer service was dead and gone, but my faith is renewed. Great products, quality merchandise, strong business sense.

Approximate cost of services:
$350.00
0 of 1 people found this review helpful.
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weeone in riverdale
weeone in riverdale
2 reviews Toronto, ON
0/10

Custom piece

I Ordered a custom Piece from the Owner Stephan Howard. He gave me great service at first, until it took him 4 months to deliver on a piece that he said would take 2 weeks.untruth after unthruth is all I got for 3.5 months straight. Finally when I asked for the deposit I put down back (which was half, that I gave him upon order)and threatened him with small claims court did I receive my piece(a week later). Not only was that bad enough but the last time I went into to his store to talk to him about getting my piece he used profanities while yelling at me. Thats right yelling at me in the middle of the store and swearing at me as if I was annoying him. I was so upset and humiliated I left crying.This happened over a year ago and I have since heard similar stories people have had with this company and in particular Stephan Howard.I finally felt I had to say something somewhere and then this wonderful website HOMESTARS was recommended and I just had to speak my piece,this can't keep happening. I would NEVER on my worst enemy recommend this man for the job. I felt that the only thing I got from this experience that should have been an exciting one was headache and actual anxiety!!! He was horrible , full of empty promises and he banks on the fact that unfortunately he has a beautiful showroom that will keep people coming back regardless of his behaviour.I now have my custom piece that wasn't even done properly so I had to refinish the piece myself as I just wanted to be done with Flik and company and Stephan Howard for good. Be wary and don't go there.

Approximate cost of services:
$1,100.00
2 of 2 people found this review helpful.
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Company Response

While I appreciate the comments of this review - I do have the right to defend it.
I am not sure who this person is - as I can assure anyone that I do not commonly yell or use profanities at customers. We DID have an issue with a carpenter who worked for us and did CUSTOM work and this said carpenter left us in the lurch for many products and clients pieces. We tried in all good faith to resolve anything outstanding and to date have accomplished that. If I had as bad a reputation as this person is claiming - I would not be in business..It is never our intent nor our practice to have clients upset with us in this manner. I am rather surprised at the statements that this person is claiming. When a store owner rely's on others to complete products for them -we are left in the hands of them. I can stand behind the fact that we have made sure and always do make sure that the customer is always happy at the end of the day.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Flik And Company Interiors No Longer In Business

Flik and company interiors is CLOSED please follow up with Robert Yandt for anything outstanding
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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