This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Caleb and Derek recieved their sofa shortly after their posting and slandering of my name and business - it is important for someone to realize that they ordered a couch after 5-6 months of deliberation and wanted it in 2 weeks - they got their pieces 3 weeks and 3 days after the order with custom fabric that was not even part of the suppliers stock
This entry did not meet HomeStars review criteria.
I have to say a couple of things ...actually a lot more then you can imagine...the sofa was ordered from Tom the weekend of July 13th - within a week he assumed it would be done...I alerted him via email that his fabric was out of stock. Everyother day Tom called - probably 10 times a day...we emailed back and forth constantly and also conversed as much.. A refund was provided back to him in cash when the supplier alerted me that the fabric was still not in stock - we had this issue with 3 other customers in the same fabric...oddly enough - I know I am responsible for customer service - but one of the questions all business owners raise is how are we responsible for our service issues? How is it that we can be the ones that hold the responsibility when our suppliers do not supply us? As far as my not being in the store...there is a lot of reasons that I really do not need to explain - I can assure you that Tom would not want to be in my shoes with the problems we have had personally...the one thing I do need to add is that I am a small business owner and I am a one man show - with all that comes the fact that - my family could have health issues, I could be sick, I could be dealing with some huge catastrophe - but it is my personal life and as a small business owner - my personal life does and always will take priority over my store...I am sorry that Tom did not get his couch - he had other options...none of which he discussed on this blog - but I could cut and paste the numerous emails back and forth in which this could have ended amicably.
Purchased table, chairs and more
Purchased antique cast iron sink for small bathroom reno
While I appreciate the comments of this review - I do have the right to defend it.
I am not sure who this person is - as I can assure anyone that I do not commonly yell or use profanities at customers. We DID have an issue with a carpenter who worked for us and did CUSTOM work and this said carpenter left us in the lurch for many products and clients pieces. We tried in all good faith to resolve anything outstanding and to date have accomplished that. If I had as bad a reputation as this person is claiming - I would not be in business..It is never our intent nor our practice to have clients upset with us in this manner. I am rather surprised at the statements that this person is claiming. When a store owner rely's on others to complete products for them -we are left in the hands of them. I can stand behind the fact that we have made sure and always do make sure that the customer is always happy at the end of the day.