I just had an unpleasant experience with Aurora Marble. Our kitchen countertops were installed with relative ease (slightly delayed as they broke the first piece on the day of install, but this stuff happens) and a few issues with the actual piece, which was fixed by the manufacturer but all this was dealt with somewhat professionally. When I went to pay the final bill and gave them a heads up the day prior that I wanted to pay with my credit card, I didn't receive a response back. Upon the completion of the install, I was informed that I had to pay an additional 3% since I wanted to use my credit card. No one informed me of this in advance and when I paid the deposit a few months back, I was not charged an additional 3% and no one mentioned this at that time either. When I sent an email expressing my disappointment in their unprofessionalism in this matter, no one bothered to respond to me. Although I love my countertop, I am super disappointed in Aurora Marble's unprofessionalism upon making my final payment.
- Approximate cost of services:
- $10,000.00