Coretemp Heating and Air

I called Richard in the summer to fix my AC and he was amazing. You can read my review about him on that great experience. Why I am writing again is that yesturday my Furnace stopped working on one of the coldest days in January! It was -20 degrees and my whole house was frozen! I looked in the yellow pages and called about 10 HVAC techs who all said sorry they were backlogged by 2-3 days due to the bad weather!. Nobody could help me! Then I suddenly remembered Richard. I called Richard who answered right away. He too was booked for 3 days and apologized. BUT. He said he would help me out by asking me to do basic troubleshooting over the phone. I learned alot from him. After it still wasn't working, he said to give him 5 minutes and he would call a few colleagues of his to see if anyone could help me out. He called back right away and gave me 2 numbers and he said they will take care of me. Well, the first person I called said they will help the minute I told them Richard referred them to me. They came and fixed my issue withing 2 hours of the phone call! Then Richard called again later to see if my issue was fixed! How about that for customer service! Instead of saying Sorry I can't help you, Richard went out of his way to ensure I was able to resolve my issue! Never again will I call anybody but Richard for help. He is an amazing person and loves to serve his customers! I will be sure to do business with him again and will refer all my friends and family to him.