Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

Morleys Appliance

Appliance Retailers
Woodbridge ON L4L 9C8
Write a Review
Write a Review

Recommended Professionals

99%(114 reviews)
91%(1 reviews)
99%(35 reviews)
99%(114 reviews)
91%(1 reviews)
99%(35 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

0%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Morleys Appliance

Average customer rating:
8 10 (2 reviews)

Sort by

Lucas in Markham
Lucas in Markham
6 reviews Markham, ON
6/10

Appliances and Range Hood

Mike E @ Morely's was quick and efficient with the sales process and provided me with a good price.

However, delivery turned out to be a bit of a fiasco; the delivery guys showed up with an OPEN BOX appliance; being my first delivery, I thought that's how appliances were delivered. I even questioned the delivery guys and asked if this was a new unit, and they answered "Yes".

After the delivery guys left, I inspected the unit closer an noticed numerous dings, dents, scratches, and even a minor oil stain on a label on the back of the unit! It was definitely a customer return/floor model.

I called Mike E, and it turned out, the store/warehouse shipped me a "floor model" or returned unit ... A bit shady if you ask me - If I didn't complain, they would have unloaded an open box/returned unit on me.

Morely's did eventually do an exchange, but it took >3 weeks and no compensation on their side. During the exchange process, the sales guy did a POOR job of keeping me informed. I had to call every 2 or 3 days to follow up on the issue.

The rest of my order arrived with no issues, but nevertheless, the experience left a bit of a bad taste for me. In the future, I will stick with a tried and true place like Tasco Distributors.

Approximate cost of services:
$3,500.00
What could this company do to improve their services?
-Do not ship open box items! -Provide customers with better feedback should issues arise -Confirm details with customers, in general just provide better communication!
Any advice to offer fellow homeowners facing a similar project?
New appliances come in a box and plastic wrap! Make sure the unit is delivered new and don't accept delivery of a unit with any visible damage!
Was this review helpful?
Alexander O. in Maple, Ontario
Alexander O. in Maple, Ontario
3 reviews Concord, ON

First Review

10/10

Kitchen Exhaust Hood Purchase

Marcello provided good service in equipment selection. He also recommended a good installer who we will use for the installation. The unit will be delivered on the 23rd of February 2009 so I will keep you posted if everything went well.

Approximate cost of services:
$1,400.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Appliance Retailers pros in Woodbridge?