We hired this firm to clean our recently purchased home. We knew the home was dirty and made the decision to hire a professional company to take on the task. I called and spoke to Michelle and was very clear: 2600 sq ft home, old home, dirty/grungy and needed a deep clean. Michelle gave me a quote of about 6 to 7hrs to clean the entire house. I agreed and went forward with the hire.
Andrew arrived with two other cleaners. A young lady and younger man. I toured them around the house and they initially said that the task was large and likely needed more help. They couldn't get more help so decided to begin.
They worked together, room by room. VERY SLOWLY and frankly not meticulously. After 4 hours, they were not through the kitchen. I found the young man cleaning with an old fashion feather duster - REALLY? DO YOU PEOPLE STILL USE THESE BESIDES FOR DRESS UP?
The dishwasher is still filthy (after 4 hours of work in the kitchen), walls are full of marks (which i removed with magic eraser), floors were left with white streaks (that i cleaned with Bona floor cleaner). Poor.
What i found most unprofessional was that Andrew kept telling me that i could "CALL IT" at any time and ask them to leave. I continually asked what he felt a realistic timeline would be and he could not give me a straight answer. Finally at 10 at night i asked Andrew and his team to leave. They had barely completed the main floor of the house and only the bathroom on the second floor - a total of 1200 square feet.
Most concerning was that Andrew and his staff claimed to not take a break throughout their cleaning. And they apparently only drank water and no food: 1:30 to 10pm.
So to summarize: half the sq ft and double the time suggested.
I understand that things can take longer than expected but my issues is with quoted timing and efficiency of work. Together they worked a total of 25.5 hours between the three cleaners.
I also found it very unprofessional to quote a suggested time needed to clean the home but severely grossly under estimate and continually ask me to "call it" when i was through with their services. I now have half a house to clean and will have to pay another $1000 to do so.
I would not use this company. I would not recommend this company. I would ask that they refund a portion of my bill to accommodate for feather dusting. I am happy to pay for 6.5 hours for what i was quoted but no more. I feel that this is a fair compromise for a realistic quote and slow service.
Finally, as per another comment made on this site: I would also question the age of the feather dusting young man on site.
- Approximate cost of services:
- $1,000.00