Culzac Heating & Air Conditioning

I have to described something first. We bought a new furnance and a/c from a local company in 2005, a Carrier Infinity series 96 and a 2 ton puron a/c. After several years of their "maintenance" service this past maintenance check pushed me away from them. They were asked to come in and do yearly maintenance on a/c as part of their warranty. The techy came and checked the temperature by literally sticking his finger thru a hole in the vents. He didn't open service panel or physically check cleanliness of air filter, apparently they have xray vision and can see that everything was alright. He went outside and hooked up a pressure gauge to our a/c and said we needed some puron and he put some in at $40 for two ounces. My understanding is it is about $40 for two pounds. That really doesn't matter. Said everything was good and we paid the company close to $200 for "looking" at a/c. Over the years we always asked this company why there was such a temperature difference between our main floor and basement. Their reply was that it was the vent system in our mid 50's home. Ok I said what do I know. The last "heat wave" the temperature soared and the main floor wasn't cooled at all. We keep our temperature set to 75F. I went to my neighbour who has an identifcal system and house and his house was comfortable. I asked him why and he said that the company who installed his system had reset the fan speeds and we should get a techy in to check ours. My research on Home Stars led to Culzac Heating and A/C and Dwayne. I emailed Dwayne because it wasn't an emergency call and he asked that I call him the following Monday to explain the situation. I did and he was willing to come out the following day. I wasn't in a rush and said the following Thursday was good enough. The other company would say they were coming out and they would miss calls or claim we never made appointments. Anyways Dwayne came in, and when I described our problem he knew almost instantly what the problem was. The fan speed wasn't reset from factory default settings when installed. He checked specs and reset the dip switches and went upstairs to check air flow from the vents. He fixed the problem and was done in about an hour. He even went as far as checking to make sure the a/c condensor wasn't plugged up something the other company never ever did. We went out after Dwayne left and came back about 4 hours later expecting to having to run downstairs to cool off. We walked thru the front door and my wife and I just stood there. The upstairs was cool and the A/C was actually off! I've lived in this house since 1960 and this was actually the first time the upstairs was comfortable when it was hot outside. Dwayne was professional, clean, he insisted on taking his boots off eventhough we told him he didn't need too, and I was very, very impressed with this young gentleman. Culzac is who we will be calling from now on for maintenance and repairs on our heating and air conditioning needs. The guy was amazing!!!