I booked New Century Maids because of the high reviews however I was extremely disappointed with the cleaning and the customer service that this company provided. When the 2 cleaners arrived I specifically asked them to focus on the floors and blinds. They worked for 10 hours and still did not manage to complete the floors. When I called the next day to complain, I was first told that they have a satisfaction guarantee and that they would send someone back that day. A few hours later, another lady called back saying that they would not be sending anyone because the cleaners worked the full 10 hours and that to have them sent back would cost me extra money. My house was left dirty and dusty. I would not reuse this service and would not recommend.
- Approximate cost of services:
- $340.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Good Morning,
We are sorry to hear about your disappointment. Unfortunately due to the condition, and size of your home, the amount of hours you agreed to spend for the cleaning of the residence was just not enough. Our crew did stay the whole time they were allowed to, and cleaned as much possible during this time, without even taking a lunch break, trying to insure they could complete as much as they could for you. There was Paint stains left on your hardwood floor that should've been taken care of by the painters, however we did provide the option of signing a waiver to allow the crew to use a certain chemical to remove them from the floors. You accepted this offer, however denied our crew the additional time to do the job.
Due to the fact that the crew had stayed the entire time, did not stop cleaning, and did complete as much as they could possible within the amount of hours given, we cannot send them back to your home to clean more areas of the home, if you have denied them time to do so.
We appreciate your feedback.
Best Regards,
New Century Maids