New Century Maids

I am shocked that New Century Maids rates so highly on Homestars.

I had my information taken and said I would pay by e-transfer and was told that when they found a convenient time for them, they would call me with a day's notice. So I waited until they called and gave me a half hour time window. On the day, after waiting an hour, I called and then they called the cleaners. Apparently one of the cleaners was sick and couldn't come. Understandable, but I still wasn't given an explanation as to why the other cleaner didn't show up and I didn't receive a call to let me know. She then took another hour after that to arrive. No explanation. She set down to work and the reason why I've given them one star is because she was incredibly efficient. I've never seen a job done faster. However, she left a lot of stuff behind. Dust bunnies, puddles on the laminate, dirt in the tub. The stainless steel cleaner she used stank so bad and gave me a headache for 2 days afterwards. Also, she emptied the dirty bucket water outside of my door instead of in the toilet. Needless to say, I was not impressed. When I asked how I should pay, I was told "I don't know" and then she took off. I waited for an invoice for 2 weeks, then double checked my credit card and saw that they had charged me for the job including a $4 fee for using my credit card (a fee I wouldn't have had to pay if I had paid by e-transfer). When I called to clear up the confusion, I was told that they emailed me an invoice. When I told them I didn't receive it, they just insisted that it's not their problem because they emailed it to me and it didn't bounce back. When I asked her to read out the email address, it became clear that they misspelled my first name and sent the invoice to someone else. Then they had the nerve to insist that I gave them the wrong email address. Why would I give them an accurate credit card and an incorrect email address? For what possible nefarious purpose would that serve? The administration staff was rude and when I was passed to the manager (abruptly and without warning), she was even worse. She just kept talking over me insisting that their policy is to contact me by phone and email after the job was completed. Except that they didn't. I didn't receive a call or an email and none of that was my fault. They even went so far as to say that they received a reply from the incorrect email address, so it was clearly my address. When I then brought up my privacy concerns about divulging my personal information to a stranger, they rethought their position. And during this entire process, I wasn't even looking for a refund! I was just bringing up the fact that I hadn't received an invoice and needed a copy. I had a 22 minute conversation just so that I could receive a copy of my invoice that they never sent me.

It is unfortunate that they made an administrative error, but their customer service skills are seriously lacking and made for a horrible experience. I will never hire New Century Maids again.