New Century Maids

We've employed "New Century Maids" cleaning services to clean our newly purchased 3 bedroom town home in Oakville after previous owner moved out and two weeks prior we were to physically move in.
We agreed to pay $450 for their service.
The agreement was for them to clean in the vacant house: with already empty kitchen and bathroom cabinets, counter tops, vacuum and wipe floors and baseboards (house has hardwood throughout, and newly installed carpet in two of the three bedrooms). The house of course was empty of furniture, area rugs, etc.
After they finished the job and left, we discovered that they left dirt in almost every corner,on the main floor, visibly dirty baseboards, loose threads of carpets laying around in both bedrooms (where the carpets were freshly installed) and suppose to be vacuumed of the very threads.
They folded though "Hotel style" ends of the toilet paper. I guess to demonstrate that they were doing something for the eight hours they were in our house supposedly "cleaning".

After following up and intervention with the supervisor including pictures of the dirt, they reluctantly came to do a 30 minute touch up and clean the visible dirt that has been left behind.
A week after we went to the still empty house to check things up before we moved in our furniture. We discovered more dirt in the areas that we overlooked and by the look of it were not even touched at the time of the first cleaning.
Disgusted by the findings, boldness and dishonesty of the service we switch the conversation to emails and requested our money back. We've been then insulted with a statement that we want the cleaning for free.
To resolve this with some degree of honesty on their part, and to prove that we are not after "free" cleaning we gave them an option to return the $450 we paid them for the job they didn't do. We then will donate the money to a charity under the "New Century Maids" and provide them with a receipt for tax purposes. We simply just do not want them to keep the undeserved money for obvious reasons.
We never heard from them again. We assume they do not believe in giving money for free......!
So if you expect a clean house after you paid for cleaning service and do not want to be insulted by the dishonesty of the service, do not employ "New Century Maids".

Krystyna Popper,Oakville.