New Century Maids

Had an initial deep cleaning by 2 ladies (3 hours total, so 6 hours at $35/hr). Ladies were on time and got straight to work and seemed pretty efficient. They did a good job...I wouldn't say it was a GREAT job the way I see some people review cleaning companies. There probably could have been more detail work done but overall I was ok with it.
I had them back again about 6 weeks later just to do some maintenance cleaning. They were actually very accommodating 'cause usually they insist on doing another "deep clean" at $35/hr if more than 4 weeks has passed since their last cleaning but since we had done a good job maintaining the place (since we're currently trying to sell our place) they agreed to just do a regular cleaning at $30/hr. So I was quite happy about that.

My issue is that on that 2nd cleaning, I'm really certain that they showed up at 8:30am and left at 10:15am. But when I emailed to get an invoice (they already had my credit card number from the previous cleaning) they had charged me for a full 4 hours even though they had left 15 minutes early. Upon questioning the crew (which included a supervisor) they got back to me telling me that the crew says they were here at 8:10-10:15. So there's really nothing I can do to prove otherwise but I'm so sure they didn't arrive 'til 8:30 because I had been rushing around to be ready for their arrival in case they showed up at 8am 'cause I have a small baby and was watching the clock as i fed the baby breakfast waiting for their arrival.

My other issue is that they're seeming to be annoyed with me because I had asked if they could come to my new house (which i haven't moved to yet) to do an estimate for a pre-move in cleaning. I told them I would be at the house last Saturday for most of the day if they're able to send someone out. I was told that they would see if their estimator is available. That was the last I heard about it so I just assumed they had forgotten or hadn't been able to find anyone and by that point I had decided that i wasn't going to get a cleaning crew in anyway. But then on the Saturday morning at 10am, the estimator phoned me saying he was at the house and no one is there to let him in! No one had confirmed that an estimator was able to come by...had I known, I would've made sure to be at the house or cancelled the appointment! So now I'm being accused of wasting their efforts having someone drive out there after saying that I'd be there all day. But I don't think that's fair because why should it be assumed that I'd be there as of 9 or 10am, knowing that I'm not living there yet? i had some people coming to do work at 1pm so i wasn't in a hurry to be at the house until after lunch.

I was also being questioned as to why I'm bringing up this billing issue 3 weeks after the cleaning was done and it's because no one bothered to send me an invoice. I waited and then emailed to ask for an invoice and then it was emailed to me and then i responded with my disagreement with being charged for a full 4 hours and then i waited to give them a chance to respond and no one did so that's why i called and that's why there was a time lapse since the actual cleaning was done. Had an invoice been send right away, I would've brought it up right away.

So overall I have bad feelings toward this company for making assumptions and accusing me wasting their time and finding ways to try to put me at fault. The wouldn't even admit that it was a miscommunication on their part for not confirming a time that the estimator was going to show up. For that reason I won't be recommending them. There are so many cleaning companies out there so I'd rather try my luck with another one since i didn't feel like their cleaning was anything particularly special anyway.