Paid for deep cleaning service, at a glance the house looked good, not great. They did ask if I was satisfied which I was at the time after a quick inspection but after careful examination, the house was only spot cleaned. They didnt bring a step ladder so only areas that they could reach by standing were cleaned. Overall it was ok but I definitely wouldnt use them again. All blinds were not cleaned. Vacuum job was poor. Not worth the money for level of cleaning that was done. Maybe my expectations are too high.
- Approximate cost of services:
- $700.00
- Company Response
I sincerely apologize that your experience did not meet your expectations, and I understand your disappointment in the overall quality of the cleaning.
Your observation about the step ladder and its impact on reaching certain areas is well noted. When you received your estimate one of the things that a customer is to provide is a 2-step ladder and garbage bags which is highlighted.
Your feedback is invaluable as it helps us reflect on our areas of improvement and growth. Please know that we take this seriously and are committed to rectifying our shortcomings.
Thank you once again for sharing your thoughts with us. Your input is immensely important in our journey towards delivering exceptional cleaning experiences.