Bow River Chem Dry

Carpet & Rug Cleaning & Repairing
Calgary AB T3H 5B2
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Garry Murray in Calgary
Garry Murray in Calgary
2 reviews CALGARY, AB
9/10

Carpet and Rug cleaning.

My wife booked this company while I was home and she was back in Ontario vacationing. Originally she dealt with the owner. Owner subcontracted work out. Subcontractor was great to deal with and did a very good job. No issues with the quality of the work; however, there was a disconnect over price. My wife secured a price substantially below what I paid. After, when I spoke to my wife, she told me I overpaid by a couple hundred bucks. She called the owner and explained the situation. There was no argument. He apologized and immediately arranged to reimburse us. Great to deal with. We would definitely deal with them again because of the quality of their work and how they stepped up when we had an issue. The owner clearly "gets it" and obviously plans to be around for the long run.

Approximate cost of services:
$600.00
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Company Response

Hi Garry,
Sorry it took so long to respond. Like you said, if we messed up we will fix it! The customer is always right. I appreciate the personal comments about me, that is exactly how I feel and want to be perceived.

Mike Graham