I called roto rooter to deal with a drain that was backing up every time my tenants used the washing machine in the basement (a situation which I explained to the receptionist and the tech). The next day the problem was persisting so i called them back. As it turns out the tech had snaked the wrong drain by mistake and then insisted on billing me for both, saying "well the other one needed doing eventually." The tech proceeded to argue with me on the phone when informed him that I would have to call the manager to get the matter sorted out. I have yet to resolve this issue with the company, largely because the manager has not returned my calls, but rather, has lower level employees call me back who have no authority to deal with the manner. INCREDIBLY FRUSTRATING. I will NEVER deal with this company again.
- Approximate cost of services:
- $250.00