We were looking to do work late in fall of 2012 obtained a quote and decided to proceed, although felt somewhat pressured to decide as Vaughan landscaping was shutting down for the season if we didn't decide right away. Regardless we were happy to proceed. Work was done in a timely manner and was done accurately according to design provided. One negative was the state the site was left in. Concrete dust from cutting was all over the brick and inside our garage all over the contents and ceilings/walls. Had to tell Vaughan landscaping to fix neighbours grass after it was trampled by their machines.
A small sum of money was held back until spring to determine if any settlement issues would develop over winter. Come springtime there was significant settlement of a column and the interlocking had many ponding spots.
Contacted Guiseppe to advise him of this and waited a month for him to come just to look at it but never showed. Discussions ensued and end result is that Vaughan Landscaping did NOT come back to rectify job.
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No additional work was requested as has been responded. Only requested to rectify deficiencies. Holdback for a job completed in very late fall seems only fair to cover for deficiencies that may appear in spring as has been the case. Bottom line company has refused to return to rectify work.
- Approximate cost of services:
- $40,000.00
- Company Response
This is a very unfortunate case which I would like to respond to. We always stand by our work and customer satisfaction is a top priority for us. We completed a beautiful job for this client who then decided not to pay us a large portion of the amount owed, there was no holdback agreed on. We simply were not paid and then this client not only stopped returning our calls but hung up on us on numerous occasions. A year later we are told that if we come back to do some more work they will pay us, however needless to say all outstanding balances must be cleared up with us first. As it stands we are still owed $2000 on the original job.